APPLICATION SUPPORT ENGINEER (GCP & MEDIA PLATFORMS)

We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes . This role focuses on L2/L3 application support , incident response , root cause analysis (RCA) , and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows . You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments. Full-time (40h) role with on-call rotations, including weekend coverage. Responsibilities • Provide L2/L3 production support for critical media applications • Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes • Analyze logs, metrics, and traces to identify root causes • Resolve incidents using runbooks and SOPs , escalating when required • Partner with Engineering and SRE teams , providing clear technical context • Support live streaming pipelines and video transcoding workflows • Diagnose issues related to: - Stream ingest failures - Transcoder job errors and performance bottlenecks - Output quality, latency, and availability • Participate in on-call rotations , including weekends • Document incidents, RCAs , corrective and preventive actions • Continuously improve monitoring, alerting, runbooks, and SOPs Required • Experience in Application Support, Production Support, or Reliability Engineering roles • Hands-on experience with Go (code reading and debugging) • Strong experience with Kubernetes and Google Cloud Platform (GCP) • Proven experience supporting live streaming and video transcoding workflows • Experience participating in on-call rotations • Strong analytical and troubleshooting skills • Ability to perform effectively during high-pressure incidents Nice to Have • Experience in media, broadcast, or streaming platforms • Familiarity with live event operations • Experience with Grafana, Prometheus, or similar monitoring tools • Experience with ServiceNow, PagerDuty, Slack • Understanding of SRE concepts (SLIs, SLOs, error budgets) At Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy: • A stable, long-term contract with opportunities for career growth • Private health insurance • A remote-friendly culture that promotes work-life balance • Continuous training, mentorship, and learning programs to keep you at the forefront of the industry • Free access to AI training resources and state-of-the-art AI tools to elevate your daily work • A flexible Paid Time Off (PTO) policy as well as paid holiday days • Challenging, world-class software projects for clients in the US and LatAm • Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.