CUSTOMER SUPPORT SPECIALIST (GREEK MARKET)

Ειδικός Εξυπηρέτησης Πελατών; Έλα στην BST και ξέχασε για πάντα το «ταπεράκι». 🥘 Ψάχνουμε Customer Support Specialists για remote εργασία στον κλάδο του online betting. Αν είσαι ο άνθρωπος που εκτιμά την ελευθερία του όσο έναν καλό μεσημεριανό ύπνο, αν σιχαίνεσαι το «δήθεν» του γραφείου και το air condition στους 18°C ενώ έξω έχει καύσωνα, και αν θέλεις να έχεις τη δική σου κουζίνα δίπλα σου… τότε αυτή η ευκαιρία είναι για σένα! The Mission At Best Service Team (BST) , we don’t just close tickets; we build bridges. We provide high-impact, B2B service solutions for the digital age. As a remote-first, international team , we help world-class brands deliver seamless customer experiences through a blend of cutting-edge expertise and genuine empathy. What is BST? BST is a dedicated provider specializing in the intersection of technology and human interaction . We operate globally, bringing together diverse cultures and behaviors to solve complex challenges within the online gaming industry . If you thrive in fast-paced, tech-driven environments, you’ve found your home. Responsibilities • Act as the first point of contact for Greek-speaking customers via phone, email, and chat. • Provide accurate information and solutions to customer inquiries in a timely manner. • Listen actively to customer issues and concerns, demonstrating empathy and understanding. • Document customer interactions and feedback in our customer relationship management (CRM) system. • Collaborate with team members and other departments to resolve complex customer issues. • Participate in training and development sessions to enhance product knowledge and customer service skills. • Maintain a positive and professional demeanor while handling customer complaints or challenges. • Fluency in Greek and English, both written and spoken. • Previous experience in customer support or a related field is preferred. • Strong communication skills, with the ability to convey information clearly and effectively. • Proficiency in using computer applications and customer service software. • Ability to work in a fast-paced environment and handle multiple tasks simultaneously. • Strong problem-solving skills and a customer-first mindset. • Availability to work flexible hours, including weekends and holidays if needed. • Join us on an exciting journey to shape and revolutionize a new brand in the market • Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team. • Receive 100% of your salary for 14 days of sick leave per year. • Enhance your language skills with our free online English courses. • Join our complimentary Book Club sessions, available in Russian & English • Experience lively virtual team-building activities—because work should be fun! • Annual Leave: 18 working days per year Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!