BILINGUAL MEDICAL VIRTUAL ASSISTANT (SPANISH - ENGLISH) | PRIMARY CARE

Job Opportunity: Medical Virtual Assistant (Spanish - English Bilingual) | Primary Care Job Code: [M-PPC-R] Position Type: Full-Time (40 hours/week) Work Schedule: Monday to Friday Work Time: 8:00 AM – 5:00 PM CDT Salary: $6 – $8 / hour (based on experience) Workplace: Remote Preferred Candidate Location: [Philippines & Latin America] About the Company We are a private medical practice focused on helping patients achieve optimal health and wellness through a proactive, lifestyle-centered approach. Our services include adult primary care, weight management, and lifestyle medicine. Primary Role The Medical Virtual Assistant will serve as a front-line representative of the practice, functioning primarily as a Medical Receptionist / Medical Administrative Assistant. This role supports daily front office operations, patient communication, and coordination with healthcare providers. Key Responsibilities • Appointment scheduling and patient communication • Insurance verification and claims processing • Referral coordination • Patient records management • Coordination with providers and healthcare partners • Handling patient inquiries via phone, email, and messaging platforms • Incoming fax management • Email and text management, including sorting, responding, • Prioritizing Billing-related administrative support • Serving as provider and patient care coordinator • Support for remote patient monitoring activities This is not a sales role. The position requires strong customer service and patient engagement skills focused on scheduling, coordination, and patient support. • Strong communication skills in both Spanish and English (excellent verbal and written) • Atleast 1 year of experience in medical front office, medical administrative, or care coordination roles • Strong healthcare administrative background • Familiarity with Elation or similar EMR systems is a plus • Strong customer service and patient engagement skills focused on scheduling, coordination, and patient support. • Professional and polished phone presence • Patient, compassionate, and polite demeanor • Highly detail-oriented and thorough • Ability to manage multiple tasks simultaneously Basic requirements • Must be proficient in speaking and writing Spanish & English very clearly • Must have relevant work experience • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] • Must be available for video meetings with your camera on (when needed) Technical requirements • Device: Reliable laptop or desktop computer. • Internet: High-speed connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Webcam for virtual meetings. • Workspace: Quiet, professional environment. • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.