BILINGUAL MEDICAL VIRTUAL ASSISTANT

Job Title: Bilingual Medical Virtual Assistant Job Code: [PI-WAT] Position Type: Part-Time Work Hours: 9:30 AM – 1:30 PM Eastern Daylight Time, Monday – Friday This remote position supports both clinical operations initiatives, playing a vital role in building client relationships and managing front-desk responsibilities Job Responsibilities: • Handle appointment scheduling, confirmations, and reminders via phone, text, or email. • Manage patient intake and front desk communications, ensuring smooth onboarding and client interaction. • Maintain accurate and confidential patient records and files. • Support insurance verification, pre-authorizations, and billing coordination, including following up on claims when needed. • Serve as the primary point of contact for patient outreach and follow-ups with families or guardians. • Utilize telehealth platforms to assist with session coordination and troubleshooting. • Answer inbound calls in a professional, friendly, and bilingual manner. • Prioritize and respond to emails, texts, and client inquiries efficiently. • Ensure clear and compassionate communication with clients and their families. • Lead outreach effort via email and phone by connecting with local preschools, schools, pediatricians, neurologists, other healthcare providers, and community centers • Fluent in English and Spanish (spoken and written) – a must. • Previous experience in a healthcare setting or with ABA therapy is preferred, but not required. • Comfortable handling insurance processes, including pre-authorizations and verifications. • Strong communication and interpersonal skills with the ability to speak confidently with clients and providers. • Familiarity with Google Workspace (Docs, Sheets, Calendar, Gmail) and telehealth platforms. • Experience with or willingness to learn Central Reach (preferred). • Experience managing social media accounts for a business or practice. • Background in content planning or digital marketing (even basic level). • Familiarity with HIPAA and confidentiality standards. Basic requirements • Must be proficient in speaking and writing English very clearly • Must have relevant work experience • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] • Must be available for video meetings with your camera on (when needed) Technical requirements • Device: Reliable laptop or desktop computer. • Internet: High-speed connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Webcam for virtual meetings. • Workspace: Quiet, professional environment. • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.