BILINGUAL PATIENT CARE & MEDICAL DOCUMENT COORDINATOR

We are seeking an exceptionally sharp, eagle-eyed, and bilingual Virtual Patient Care & Medical Document Coordinator to support a prominent, fast-paced Orthopedic and Pain Management practice. This practice operates with a highly structured local team and serves a predominantly Spanish-speaking patient demographic. This is not a passive typing role. Because the client dictates their own clinical charts, we are looking for a "Frontline Clinical Editor" —someone structurally analytical who intentionally hunts for medical errors, missing documentation, or inconsistencies in self-dictated notes. In specialized medicine, accurate documentation is the practice’s ultimate defense line; this position is vital to ensuring medical notes provide the ironclad medical necessity required to protect and maximize Workers’ Compensation (WC), Personal Injury (PI), and PIP/lien-based claims against insurance denials. When you are not auditing dictations, you will be actively managing the front-office workflow: bridging the communication gap for Spanish-speaking patients, answering inbound/outbound queues, and ensuring smooth appointment scheduling. Core Responsibilities: Medical Document Quality Assurance (Primary Focus) • Meticulous Chart Auditing: Review, edit, and actively scrub the client's self-dictated clinical reports and notes for terminology errors, missing body markers, anatomical discrepancies, or formatting issues. • Clinical Accuracy Safeguarding: Ensure all musculoskeletal treatment plans, injection notes, and surgical recommendations match the intended medical direction before final chart closure. • EMR Record Maintenance: Keep patient charts flawlessly organized and updated inside DrChrono , flagging missing clinical data or diagnostic lab results for the on-site team. Inbound & Outbound Patient Care Coordination • Active Phone Queue Support: Answer live inbound calls and handle critical outbound patient phone queues professionally and efficiently. • Bilingual Patient Advocacy: Serve as the primary, high-comfort touchpoint for Spanish-speaking patients—clearly explaining scheduling details, post-op care timelines, and office workflows. • Schedule Optimization: Coordinate and book new patient consultations, specialized spinal/orthopedic follow-ups, and diagnostic testing slots to keep the practice's daily calendar perfectly maximized. Personal Injury & Specialty Case Support (Preferred) • Lien-Based Workflow Support: Maintain precise data entry for Personal Injury (PI) and lien-based medical files, ensuring proper case tracking. • Med-Legal Documentation Handling: Assist the on-site team with organizing medical records required by case managers or legal affiliates when necessary. Required Qualifications (Non-Negotiable) • Specialty Medical Experience: Minimum 2 years of dedicated administrative, scribe, or clinical document improvement and auditing experience specifically within Orthopedics, Spine, Neurosurgery, Chiropractic, or Pain Management . • Bilingual Fluency: Total verbal and written command of both English and Spanish . Must be entirely comfortable translating complex musculoskeletal concepts to patients. • The "Editor" Mindset: Proven experience reviewing, proofreading, or editing physician clinical documentation with a firm, assertive eye for catching human error. • Technical Workspace: Dedicated, highly secure home office setup compliant with HIPAA privacy protocols, equipped with high-speed internet and an automated time-tracking system. Strongly Preferred Experience • Hands-on operational experience inside DrChrono EMR . • Prior background navigating Personal Injury (PI), med-legal liens, or Workers' Compensation patient pathways. • A deep, native familiarity with complex musculoskeletal and spinal anatomy terms.