IT SUPPORT TECHNICIAN - REMOTE

WheelHouse IT is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and customer service to businesses nationwide. We are seeking a motivated and customer-focused Tier 1 Support Technician to join our Service Desk team in a contract-to-hire capacity. Must be based in the US . This is an excellent opportunity for someone with MSP experience who enjoys troubleshooting technical issues, supporting end users, and growing their IT career in a fast-paced environment. Location Requirements This position is open to remote candidates residing in the United States, excluding WA, CA, AK, NV, CO, and OR . Preference will be given to candidates located in Midwest states and Central Time Zone areas. . Compensation • $18-$20 per hour • Contract-to-hire opportunity • Potential for permanent employment based on performance and business needs What You'll Do As a Tier 1 Support Technician, you will serve as the first point of contact for our clients, providing technical support and delivering an exceptional customer experience. You will troubleshoot and resolve a variety of technical issues while working closely with senior technicians and engineers when escalation is required. Responsibilities • Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment • Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and networking issues • Support LAN/WAN connectivity and network infrastructure • Document all work performed within the PSA system, ConnectWise experience desired. • Escalate complex issues appropriately while maintaining ownership of the client experience • Assist with client onboarding, deployments, and technical projects as needed • Support cloud-hosted and customer-managed environments • Deliver professional, responsive, and customer-focused service Required Qualifications • Minimum 1 year of Managed Service Provider (MSP) experience required • Minimum 1 year of technical support experience • Experience supporting: • Microsoft 365 • Windows desktop operating systems • Active Directory • Network connectivity and troubleshooting • Strong customer service and communication skills • Ability to manage multiple priorities in a fast-paced environment • Strong troubleshooting and problem-solving abilities • Reliable internet connection and dedicated workspace for remote work Preferred Qualifications • CompTIA A+, Network+, or equivalent technical training • Experience with ConnectWise Manage or similar PSA platforms • Experience with ConnectWise Automate, LabTech, or similar RMM tools • Familiarity with: • Server hardware • RAID configurations • iLO/DRAC management • Backup and disaster recovery solutions • Bare metal restores • SSL certificates, domain registrars, and web hosting providers Why WheelHouse IT? At WheelHouse IT, you'll join a collaborative team that values growth, accountability, continuous learning, and exceptional client service. You'll gain exposure to a wide variety of technologies and environments while building a strong foundation for your IT career. If you're looking for an opportunity to grow within a supportive MSP environment and turn a contract role into a long-term career, we'd love to hear from you. Apply today and become part of the WheelHouse IT team.