IT SPECIALIST (TIER 1)

<div class="content-intro"><h3>Better Money</h3> <p>Strike is the Bitcoin company. With Strike, you can buy and sell bitcoin, pay bills, and borrow against your holdings. From individuals to businesses, Strike is purpose-built for every step of the Bitcoin journey. Available in more than 100 countries — including the U.S., Europe, Latin America, and Africa — Strike is building a better financial system powered by Bitcoin. Bitcoin is better money. Strike is how you use it.</p> <h3>Role: </h3></div><p>Strike is seeking an IT Specialist to provide hands-on technical support to employees. This is a great opportunity to learn and grow your career in a fast-paced startup. To be successful, you should be customer-focused, technically adept, and enjoy working in a fast-paced start-up environment. We are looking for someone with a genuinely positive personality, fantastic people skills, and an empathetic approach to troubleshooting.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Serve as the primary, front-line IT service desk support contact, warmly receiving, triaging, and resolving inbound support requests from global employees.</li> <li>Actively manage the IT ticket queue (triage, assign, update, resolve, or escalate) while adhering to established SLAs/OLAs.</li> <li>Administer user lifecycle management (provisioning, de-provisioning, and role updates) within Okta and Google Workspace.</li> <li>Deploy, configure, and troubleshoot employee workstations (macOS) and mobile devices (iOS and Android) utilizing Jamf MDM.</li> <li>Provision and troubleshoot secure remote access and VPN solutions utilizing Cloudflare One and Jamf.</li> <li>Leverage AI tools to analyze SaaS and desktop applications and help build smart automations to streamline IT processes and workflows.</li> <li>Assist with onboarding/offboarding logistics, including configuring hardware, managing software licenses, and conducting engaging IT orientation presentations.</li> <li>Train and guide employees on how to get the most out of their tools and technology, and assist with remote video conferencing setups when needed.</li> </ul> <h3><strong>Required Skills &amp; Experience</strong></h3> <ul> <li>Experience: 1–2 years of hands-on IT Desktop/Service Desk Support experience, ideally within a fast-paced or startup environment.</li> <li>Experience administering Google Workspace and Okta (SAML/SSO, group management, etc.).</li> <li>Experience using an MDM tool such as Jamf to manage macOS along with iPhones and Android devices.</li> <li>Familiarity supporting remote workforces using modern VPN or Zero Trust network access solutions (experience with Cloudflare One is a massive plus).</li> <li>A strong interest in or hands-on experience with, utilizing AI tools (like ChatGPT, Claude, or specific IT automation bots) to analyze data or build workflow efficiencies.</li> <li>Experience navigating and configuring modern ticketing platforms (e.g., Jira Service Management, Zendesk).</li> <li>A naturally positive, customer-first personality with excellent verbal and written communication skills. You can explain complex tech concepts to non-technical users with ease and patience.</li> </ul> <h3><strong>Preferred Certifications</strong></h3> <ul> <li>Okta Certified Professional or Admin</li> <li>Google Workspace Professional Administrator</li> <li>Jamf Certified Associate or Tech</li> </ul> <h3>US-Based Positions</h3> <ul> <li>Salary range: $61K - $79.5K USD</li> <li>Equity in a high-growth startup</li> <li>Health, dental, and vision insurance premium contributions; short &amp; long-term disability insurance and basic life insurance</li> <li>Cell phone and internet reimbursement</li> <li>Flexible PTO, sick leave &amp; parental leave</li> <li>Access to a company 401k plan</li> <li>No trading fees when you buy and sell bitcoin on Strike</li> </ul> <h3>Non US-Based positions</h3> <ul> <li>Benefits and compensation are location dependent</li> </ul> <p> </p> <p>We do not make hiring decisions based on educational history whatsoever. Our Founder is a college dropout. We work with high school dropouts, PHD candidates and everything in-between. We do not hire credentials. We simply partner with talented, passionate individuals who are excited to be a part of our team.</p> <p>By clicking submit application below, you consent to our use and processing of your data as described in our <a href="https://docs.google.com/document/u/0/d/197KDuOgvfy-DFFDyLZErp1KGtIcAOwaZwQd2lkQFkE0/edit">Candidate Privacy Notice</a>.</p>