CUSTOMS OPERATIONS ASSOCIATE

<div class="content-intro"><p data-renderer-start-pos="34"><strong data-renderer-mark="true"><u data-renderer-mark="true">ABOUT QUINCE </u></strong></p> <p data-renderer-start-pos="74">Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.</p> <p data-renderer-start-pos="540">Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:</p> <ul class="ak-ul" data-indent-level="1"> <li> <p data-renderer-start-pos="762"><strong data-renderer-mark="true">Customer First</strong>: We prioritize customer satisfaction in every decision.</p> </li> <li> <p data-renderer-start-pos="836"><strong data-renderer-mark="true">High Quality</strong>: True quality means premium materials and rigorous production standards you can feel good about.</p> </li> <li> <p data-renderer-start-pos="949"><strong data-renderer-mark="true">Essential Design</strong>: We focus on timeless, functional essentials instead of chasing trends.</p> </li> <li> <p data-renderer-start-pos="1041"><strong data-renderer-mark="true">Always a Better Deal</strong>: Innovation and transparency ensure value for both customers and partners.</p> </li> <li> <p data-renderer-start-pos="1140"><strong data-renderer-mark="true">Social &amp; Environmental Responsibility</strong>: We commit to sustainable materials, ethical production, and fair wages.</p> </li> </ul> <p data-renderer-start-pos="1254">Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.</p> <p data-renderer-start-pos="1545"><strong data-renderer-mark="true"><u data-renderer-mark="true">OUR TEAM AND SUCCESS </u></strong></p> <p data-renderer-start-pos="1587">At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. </p> <p data-renderer-start-pos="2087">If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.</p></div><p data-renderer-start-pos="2290" data-local-id="6a0d0d38-3057-4834-9012-12f09f19e465"><strong data-renderer-mark="true"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#0747a6"><u data-renderer-mark="true">THE ROLE </u></span></strong></p> <p data-renderer-start-pos="2301" data-local-id="6d5afd27-5970-45c1-b675-f5df64663cbf"><strong data-renderer-mark="true"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#0747a6">Customs Operations Associate </span></strong></p> <p data-renderer-start-pos="2320" data-local-id="f6597815-fb6f-48c2-a22a-55ab8b3f15f3"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#0747a6">We are seeking a <strong>Customs Operations Associate </strong>to </span><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#0747a6">join our growing team. </span></p> <div class="qMYqUG_convSearchResultHighlightRoot"> <div class="" data-turn-id-container="request-WEB:fea3d7a2-917a-48d9-848a-d51e6f26f664-1" data-is-intersecting="true"> <section class="text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])>*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:fea3d7a2-917a-48d9-848a-d51e6f26f664-1" data-turn-id-container="request-WEB:fea3d7a2-917a-48d9-848a-d51e6f26f664-1" data-testid="conversation-turn-4" data-turn="assistant"> <div class="text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)"> <div class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn" data-conversation-screenshot-content=""> <div class="flex max-w-full flex-col gap-4 grow"> <div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1" data-message-author-role="assistant" data-message-id="1c3341ec-097b-4f3d-94f7-9ca091cd03e7" data-message-model-slug="gpt-5-5-thinking" data-turn-start-message="true"> <div class="flex w-full flex-col gap-1 empty:hidden"> <div class="markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling"> <div class="relative z-1"> <div class="z-1 relative md:sticky md:top-(--sticky-padding-top)" data-testid="writing-block-header-sticky-container"> <div class="relative isolate flex w-full items-center justify-between gap-3 font-sans py-2.5 pe-3" data-testid="writing-block-header-surface"> <div class="relative z-1 flex w-full items-center justify-between gap-3" data-writing-block-fullscreen-header-chrome="true" data-writing-block-fullscreen-header-layout="inline"> <div class="flex grow gap-3 items-center"> <div class="flex min-w-0 grow items-center gap-1 self-start px-2" data-testid="writing-block-header-magic-edit-layout"> <div class="z-2 relative flex min-w-0 items-center self-start shrink-0" data-testid="writing-block-header-magic-edit-entrypoint" data-header-magic-edit-entrypoint-version="v1"> </div> </div> </div> <div class="flex shrink-0 items-center"> <div class="flex items-center gap-1">In this role, you will play a key part in supporting Quince’s U.S. import operations by ensuring accurate, compliant, and timely customs clearance. You will develop expertise in customs brokerage operations while helping manage high-volume import activity and partnering with internal teams and external vendors to facilitate the seamless movement of goods across borders.</div> </div> </div> </div> </div> <div class="writing-block-editor markdown-new-styling relative flow-root pt-(--writing-block-editor-pt) pe-(--writing-block-editor-pr) pb-(--writing-block-editor-pb) ps-(--writing-block-editor-pl)"> <div class="ProseMirror markdown prose dark:prose-invert w-full min-h-6 break-words focus:outline-none writing-block-open-link-mode" data-writing-block-fullscreen-editor-region="true" data-writing-block-fullscreen-editor-layout="inline"> <p>This role is well-suited for someone who enjoys working within operational workflows, following established processes, resolving exceptions, collaborating across teams, and maintaining a high level of accuracy in a fast-paced environment.</p> </div> </div> </div> <div class="pointer-events-none absolute inset-0 z-2 rounded-[24px] shadow-[inset_0px_0px_0px_1px_rgba(0,0,0,0.07)]" data-writing-block-fullscreen-shell-border="true"> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> <p data-renderer-start-pos="2663" data-local-id="e0c03b8d-8a8f-42ae-b3e9-26b5a2308ae6"><strong data-renderer-mark="true"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#0747a6">Responsibilities</span></strong></p> <ul> <li>Support daily U.S. customs filing operations for Quince-managed import shipments.</li> <li>Assist with preparing, reviewing, and validating shipment data required for customs entry filing.</li> <li>Monitor shipment status and help resolve customs clearance exceptions in a timely manner.</li> <li>Coordinate with internal teams, customs brokers, carriers, and external supply chain partners to support timely release of goods.</li> <li>Review shipment documentation for completeness and escalate missing or inaccurate data.</li> <li>Support timely transmission and follow-up of customs filing data, including entry-related information and partner updates.</li> <li>Help maintain accurate operational records, shipment trackers, and customs filing documentation.</li> <li>Support internal audit activities by gathering entry data, shipment records, and supporting documentation.</li> <li>Assist with daily and weekly reporting on customs filing volume, clearance status, and operational exceptions.</li> <li>Escalate customs clearance risks, data gaps, or operational bottlenecks to senior team members.</li> <li>Learn and apply Quince’s customs compliance procedures, internal controls, and operational </li> </ul> <p data-renderer-start-pos="2753" data-local-id="9ae6a13b-2175-4a37-a4c2-5839b2f592ae"><strong data-renderer-mark="true"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#0747a6">Qualifications</span></strong></p> <p data-renderer-start-pos="2769" data-local-id="46937c2f-d543-4fbd-b76c-3593c6541fb4"><strong data-renderer-mark="true"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#0747a6">Required: </span></strong></p> <ul> <li>3-5 years of experience in customs brokerage</li> <li>Strong attention to detail</li> <li>Comfortable operating in fast-paced, high-volume operational environments</li> <li>Strong organizational skills</li> <li>Basic understanding of U.S. import processes</li> <li>Willingness to learn</li> </ul> <p data-renderer-start-pos="3083" data-local-id="dbaae2d5-3e8d-43bb-be8c-e1c7e3b63382"><strong data-renderer-mark="true"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#0747a6">Preferred: </span></strong></p> <ul> <li>Proficiency with spreadsheets and operational trackers</li> <li>Experience working with e-commerce, retail, apparel, footwear, home goods, or consumer products</li> <li>Customs brokers license or desire to get it</li> </ul> <p><strong data-renderer-mark="true"><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#0747a6">Pay Range: </span></strong><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#0747a6">$57000 - $83000</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p data-renderer-start-pos="3150"><em><span style="font-size: 11px;">All posted ranges are reflective of base salary and may vary depending upon experience level and location. </span></em><em><span style="font-size: 11px;">Bonus and equity may also be provided for eligible roles.</span></em></p></div><div class="title">Pay Range</div><div class="pay-range"><span>$57,000</span><span class="divider">-</span><span>$83,000 USD</span></div></div></div><div class="content-conclusion"><p data-renderer-start-pos="3319"><strong data-renderer-mark="true"><u data-renderer-mark="true">WHY QUINCE?</u></strong></p> <p data-renderer-start-pos="3352">Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.</p> <p data-renderer-start-pos="3604"><strong data-renderer-mark="true"><u data-renderer-mark="true">EQUAL OPPORTUNITY &amp; HIRING INTEGRITY</u></strong></p> <p data-renderer-start-pos="3662">Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. </p> <p data-renderer-start-pos="4074">Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing <a href="https://forms.gle/DpJ11jHa1WbqfUWB9">this accommodation form</a>. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.</p> <p data-renderer-start-pos="4428">Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.</p> <p data-renderer-start-pos="4604"><em data-renderer-mark="true">Security Advisory: Beware of Frauds</em></p> <p data-renderer-start-pos="4641">At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.</p> <p data-renderer-start-pos="5364"> </p></div>