SR QA ANALYST AND SUPPORT BUSINESS ANALYST

Accountabilities: • Define, execute, and maintain comprehensive test strategies and test plans, including the creation of detailed test cases, scenarios, and data sets for functional and regression testing. • Collaborate with functional leads, developers, and business analysts to refine testing scope, assess change impacts, and ensure full coverage of requirements. • Perform end-to-end quality assurance activities, including test execution, defect tracking, root cause analysis, and validation of fixes across complex systems. • Participate in and support ongoing services activities, including managing client requests, ensuring proper assignment, and tracking timely resolution. • Review and validate client-facing communications, reports, and documentation to ensure accuracy, consistency, and quality standards. • Support go-live and post-production environments by troubleshooting issues, analyzing business requirements, and ensuring service continuity. • Mentor junior QA resources, contribute to peer reviews, and support continuous improvement of QA methodologies and operational processes. • Provide expertise on system functionality to internal teams and clients, ensuring alignment between business needs and technical solutions. Requirements: • Bachelor’s degree in business administration, computer science, actuarial science, business analysis, or a related field. • 5+ years of experience in software quality assurance, including at least 2 years in a senior QA role. • Strong understanding of QA methodologies, test planning, test case design, and defect management in complex software environments. • Experience working with enterprise SaaS platforms and exposure to multi-module systems (e.g., benefits, payroll, finance, or similar domains). • Strong business analysis skills with the ability to interpret client needs and translate them into functional testing requirements. • Excellent communication skills in English, with experience interacting with both technical teams and external clients. • Proficiency in Microsoft Office tools, particularly Excel, and comfort working with modern enterprise technologies. • Strong analytical mindset, attention to detail, and ability to manage multiple priorities in a deadline-driven environment. • Customer-focused approach with strong ownership, accountability, and problem-solving abilities. • Experience in interface testing and pension/HR administration systems is considered an asset. Benefits: • 100% remote work within Canada, with occasional travel for key client or team meetings (including the USA). • Competitive compensation aligned with experience and responsibilities. • Comprehensive benefits package including health, dental, and vision coverage. • Retirement savings options including pension plan, group RRSP, and TFSA. • Employee share purchase plan and performance-based incentives. • Generous vacation allowance, well-being days, and access to a wellness expense account. • Exposure to large-scale enterprise systems and diverse business domains. • Strong opportunities for career growth within expanding client portfolios and evolving technology environments. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1