TECHNICAL ACCOUNT MANAGER (ALL GENDERS)

<ul><li>Own and manage 5-10 enterprise customer relationships from a technical perspective</li><li>Act as trusted advisor for platform usage, integration best practices, and architecture decisions</li><li>Translate complex customer requirements into actionable feature requests and influence the product roadmap</li><li>Map business needs to product features and drive proactive adoption</li><li>Coordinate technical escalations with solution engineering, support, and product teams</li><li>Lead technical QBRs, integration reviews, and roadmap alignment workshops</li><li>Monitor platform health, usage, and KPIs, recommending improvements</li></ul> <ul><li>Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience</li><li>5+ years in enterprise e-commerce, SaaS platforms, or digital consulting</li><li>Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant</li><li>Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations</li><li>Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)</li><li>Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks</li></ul><p><strong>Nice To Have</strong></p><ul><li>Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus&#xa0;</li></ul> <p>All your information will be kept confidential according to EEO guidelines.</p><div sr-tagline=""></div><p><strong>Main Benefits</strong></p><ul><li>Flexible working times&#xa0;</li><li>40% discount on our ABOUT YOU online shop&#xa0;</li><li>Fresh fruits + drinks everywhere&#xa0;</li><li>Language courses (German &amp; English)</li><li>Free sports courses &amp; reduced price for Wellpass membership&#xa0;</li><li>Subsidized public transportation ticket&#xa0;</li><li>Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage</li><li>Modern office in the city center of Hamburg&#xa0;</li><li>International working environment and English as company language</li><li>Agile work environment and cross-functional teams&#xa0;</li><li>Dog-friendly office</li><li>Professional training</li><li>Company pension plan</li><li>Help in relocation and VISA process</li></ul><p><em>(Benefits may vary depending on location)</em></p><p><strong>Simply apply online via our career page </strong>- we will get back to you as soon as possible!</p><p><strong>A Place Where You Can Be You</strong><br> We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.<br> Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.<br> What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.</p>