TEST AUTOMATION ENGINEER - CUSTOMER PROCESS AUTOMATION (REMOTE, CHINA)

BJAK is building AI-powered workflow systems that automate end-to-end insurance customer journeys, including quotes, policy issuance, renewals, endorsements, claims, payments and follow-ups. These are multi-step processes with complex business logic, where accuracy and consistency directly impact customer experience and operational outcomes. We're looking for a Test Automation Engineer based in China who focuses on automating and validating customer-facing workflows to ensure BJAK’s insurance automation platform behaves correctly, reliably and consistently across all user journeys. This is a fully remote position where you'll collaborate closely with our Malaysia-based engineering, product and operations teams to improve quality and reliability across customer processes. THE MISSION Build robust automated testing systems that validate and protect BJAK’s customer-facing insurance workflows, ensuring every step of the customer journey is correct, reliable and free of regression issues. WHAT YOU’LL OWN - Build and maintain automated test suites for customer-facing web, API and workflow systems. - Design end-to-end test coverage for insurance customer journeys including quotes, policy issuance, renewals, endorsements and claims. - Automate validation of multi-step customer processes and workflow transitions. - Improve regression testing coverage to prevent customer-impacting issues. - Work closely with engineers and product teams to validate workflows before release. - Identify edge cases, failure scenarios and gaps in customer process flows. - Track and document bugs with clear reproduction steps and customer impact analysis. - Support manual testing for complex or evolving workflows where automation is not yet complete. - Improve QA practices, automation frameworks and test strategy across teams. - Continuously enhance confidence in customer journey stability and correctness. WHAT WE'RE LOOKING FOR - Experience in QA automation, test engineering or software testing roles. - Strong ability to build automated tests for real-world customer-facing systems. - Good understanding of web UI testing, API testing and end-to-end workflow testing. - Experience validating multi-step business processes or transactional systems. - Strong attention to detail and ability to identify edge cases in user journeys. - Clear communication when reporting bugs, risks and customer-impacting issues. - Experience working closely with engineers, product and operations teams. - Strong ownership mindset for product quality and customer experience. - Practical, structured and disciplined approach to testing. - Comfortable working in fast-paced product development environments. BONUS POINTS - Experience with Playwright, Cypress, Selenium or similar automation frameworks. - Experience with API testing tools such as Postman, RestAssured or similar. - Experience testing workflow automation systems, fintech or insurance products. - Experience with CI/CD-integrated test pipelines. - Experience improving customer journey reliability in production systems. - Understanding of distributed systems or event-driven workflows. - Experience with performance or load testing tools. - Contributions to test automation frameworks or QA tooling improvements. - Experience working in AI-driven or automation-heavy platforms. THE KIND OF BUILDER WE WANT - Deeply detail-oriented with a strong focus on customer journey correctness. - Thinks in end-to-end workflows rather than isolated features. - Calm and structured when testing under fast release cycles. - Strong at identifying hidden issues in complex multi-step processes. - Focused on preventing customer-impacting issues before production. - Proactive in improving test coverage and automation quality. - Builds confidence in real customer workflows across the platform. THIS ROLE IS NOT FOR - People who only perform manual checklist-based testing. - Individuals who report bugs without clear reproduction steps or context. - Engineers who avoid automation or structured test design. - People who miss edge cases in complex customer workflows. - Candidates who do not take ownership of customer experience quality. SUCCESS IN THIS ROLE You'll be successful if you can: - Improve reliability of customer-facing insurance workflows. - Reduce production defects affecting real customer journeys. - Strengthen automated coverage across end-to-end processes. - Detect issues before they impact customers or operations. - Increase confidence in customer journey stability across teams. WHY JOIN BJAK - Own Customer Journey Quality for AI Systems – Ensure real-world insurance workflows work flawlessly. - High-Impact Engineering – Directly improve customer experience and operational reliability. - Global Engineering Team – Work with experienced engineers across multiple countries. - Fully Remote – Work remotely from China while collaborating with our Malaysia-based teams. - International Exposure – Build systems used across Southeast Asia markets. - Learning & Development Budget – Support continuous QA and technical growth. - High Ownership Environment – Strong autonomy over automation strategy and test coverage. - Modern Engineering Culture – Focus on reliability, automation and engineering excellence. - Competitive Compensation – Attractive salary package based on experience and impact. INTERVIEW PROCESS We assess test automation depth, workflow understanding and real-world testing judgment. The process usually includes application review, two interviews and a practical automation or workflow testing exercise.