ONLINE CUSTOMER SERVICE AGENT (REMOTE / ENTRY LEVEL)

AO Globe Life is actively hiring qualified professionals to support veterans and their families in understanding and accessing supplemental benefit programs. This mission-driven, fully remote opportunity offers flexibility, professional growth, and the ability to continue serving others in a meaningful way. Clients request information about available benefits, and you will schedule and conduct virtual consultations. There is no cold calling or unsolicited prospecting. Key Responsibilities • Conduct virtual consultations with veterans and their families via Zoom • Clearly and compassionately explain available life, accident, and health benefit options • Guide clients through enrollment and provide ongoing support as needed • Maintain accurate, compliant digital records and timely follow-up communication • Participate in weekly training sessions, team development calls, and leadership workshops What We Offer • 100% remote work environment (U.S.-based candidates only) • Flexible scheduling • Inbound client interest — no cold outreach • Weekly pay via direct deposit • Structured renewal income opportunities for long-term growth • Full licensing support and paid training • Monthly and quarterly performance bonuses • Equity opportunity (3%) for qualifying team members • Clear advancement pathways and leadership development • Veteran-supportive team culture with consistent mentorship Preferred Qualifications • Experience in benefits advising, client service, or consultative roles • Strong virtual communication and rapport-building skills • Organized, coachable, and mission-oriented • Comfortable using Zoom, CRM platforms, and digital documentation systems • Personal connection to or passion for serving the veteran community Requirements • Authorized to work in the United States • Reliable high-speed internet connection • Windows-based laptop or PC with a functioning webcam Why Veterans Thrive Here Many of our top-performing professionals are veterans or military spouses. Our structure, accountability, and team-based environment align naturally with the discipline and leadership developed through military service. Your experience is valued and respected — not something you need to adapt away from. About AO Globe Life For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran-focused organizations to provide supplemental benefits that protect working-class families nationwide. Our remote-first organization is built on service, integrity, and long-term professional development. If you are ready to transition into a meaningful civilian career that honors your experience and values, apply today.