INTELLIGENCE ANALYST

We are seeking an experienced Intelligence Analyst to lead the optimization of AI-driven workflows and operational architecture. You will analyze systemic patterns and bottlenecks to drive autonomous efficiency, transforming raw data into strategic, actionable decisions for our automated systems. Key Responsibilities • Strategic Systems Optimization: Analyze operational data trends to drive systemic refinements and high-impact strategic recommendations that improve the entire operation. • Workflow Design: Manage and refine operational workflows, ensuring seamless handoffs and maintaining high standards of output quality. • Performance Calibration: Define and adjust key performance benchmarks to balance speed, autonomy, and accuracy across our operations. • Continuous Improvement: Manage the continuous learning loop by analyzing feedback from operational teams and integrating these learnings back into the system architecture. • System & Workflow Optimization: Monitor performance metrics and analyze patterns in automated outputs to refine processes and optimize the human-in-the-loop balance. • Data Collection & Insight Synthesis: Proactively collect, organize, and synthesize operational data from system logs and human-in-the-loop feedback to identify trends, pinpoint error patterns, and fuel continuous system improvement. • Bachelor's degree in Industrial Engineering, Operations Research, Management Engineering, Statistics, Applied Mathematics, Data Analytics, Business Analytics, Economics, or a closely related field is required. • Experience: 3–6 years of professional experience in operations, quality management, analytics, or process improvement within a data-rich environment, ideally in healthcare, clinical support, healthcare shared services, or similar operational environments. • Strong systems thinking, with experience understanding how changes to one variable affect the broader system. • Experience with data-to-decision modeling, pattern recognition, and analytical decision-making in situations with incomplete information. • Ability to translate complex data insights into clear, actionable recommendations for leadership and operational teams, with exceptional English verbal and written communication skills for client interaction and data gathering. • Direct experience with AI tools is a plus. Grow Where You Win At Xillium, we believe your career should be a win, not just a job. We offer stability, growth, and benefits designed to help you succeed at every stage. Competitive Pay • Paid training • Annual salary increase • 10% night differential & holiday pay • Attendance bonus • Career advancement & incentives Health & Protection • Free HMO after training • 1 free dependent (Year 1) • Up to 2 dependents (under 5 years tenure) • HMO upgrade at Year 5 • SSS, PAG-IBIG, PhilHealth Paid Time Off • Service Incentive Leave (prorated) • Sick & Vacation Leave • Bereavement, Maternity/Paternity • Solo Parent & Gynecologic Leave • Tiered leave credits • Convertible leave credits Financial & Long-Term Benefits • 13th month pay (June & December release) • No-interest cash advance (after 1 year, subject to conditions) • FWD retirement fund (Year 4 eligible, Year 7 fully covered) • Year-end performance incentive • Milestone recognition packages Work Environment • Company equipment + IT support • Work-life balance • Performance appraisal • Continuous learning • Inclusive, values-driven leadership