CROATIAN SPEAKING RESERVATIONS AGENT FOR BOOKING.COM - WORK ANYWHERE IN GREECE

Mercier Consultancy Group is looking for a Croatian Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting Croatian-speaking customers with their accommodation booking needs. Key Responsibilities • Assist Croatian-speaking customers with accommodation reservations via phone, email, and chat. • Provide accurate information about properties, pricing, and Booking.com policies. • Handle booking modifications, cancellations, and special requests efficiently. • Resolve customer queries and issues with professionalism to ensure high satisfaction levels. • Maintain detailed records of customer interactions and bookings using Booking.com's reservation system. • Work collaboratively with team members to achieve service quality and customer satisfaction goals. • Fluency in Croatian (spoken and written) is required; proficiency in English is a plus. • Experience in reservations, customer service, or hospitality industry is preferred. • Strong communication skills and a customer-oriented approach. • Familiarity with online booking platforms and CRM systems is advantageous. • Ability to handle pressure and resolve challenges proactively. • Willingness to work in Greece; relocation assistance may be provided. • Self-motivated and able to work both independently and collaboratively within a team. • Fully Paid Relocation Package • Competitive monthly Salary • Monthly Performance Bonus • Fully Paid Training • Health Insurance • 2 Extra Salaries Per Year • And Much More...