QUALIFIED SUCCESS ARCHITECT

Accountabilities: Lead the end-to-end onboarding, implementation, and adoption of an AI-driven marketing and sales engagement platform, ensuring customers achieve rapid time-to-value and long-term success, including but not limited to: • Designing and implementing scalable technical solutions across Salesforce CRM, marketing automation systems, routing workflows, and GTM infrastructure • Translating customer objectives into technical architectures, conversational workflows, qualification logic, segmentation strategies, and AI SDR configurations • Partnering with cross-functional stakeholders (Marketing, Sales, RevOps, IT, and Enterprise Architecture) to align solution design with business needs • Driving customer enablement through training on AI SDR concepts, agentic workflows, inbound conversion optimization, and pipeline acceleration strategies • Monitoring adoption metrics, engagement performance, and pipeline impact to provide actionable optimization recommendations • Conducting executive-level business reviews and roadmap discussions to communicate value and identify expansion opportunities • Collaborating with Product and Engineering teams to relay customer feedback and influence platform improvements • Supporting ongoing optimization of integrations, data flows, and automation logic to ensure scalable and reliable performance Requirements: • 3–7+ years of experience in enterprise or mid-market SaaS in customer success, solutions architecture, implementation engineering, or similar client-facing technical roles • Strong expertise with Salesforce CRM and working knowledge of marketing automation platforms • Experience designing or supporting technical integrations across SaaS ecosystems, including data flows, APIs, and GTM systems • Ability to translate complex business requirements into structured technical solutions and implementation plans • Familiarity with web technologies such as HTML, CSS, and JavaScript in SaaS environments • Strong communication skills with the ability to engage both technical teams and executive stakeholders • Proven experience managing complex, multi-stakeholder customer implementations from onboarding through expansion • Strong problem-solving mindset with the ability to operate in fast-paced, evolving environments • Bachelor’s degree in a related field or equivalent practical experience Benefits: • Competitive compensation package with base salary aligned to Canadian market standards • Remote-first flexibility across Canada • Comprehensive health, dental, vision, life, and disability coverage • Paid time off programs, parental leave, and wellness support • Employee stock purchasing program and long-term incentive opportunities • 401(k) or RRSP retirement savings plan options (where applicable) • Career growth opportunities in a high-growth AI and SaaS environment • Access to cutting-edge AI tools and agentic technology workflows • Inclusive, collaborative, and innovation-driven work culture How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1