CALL CENTER REPRESENTATIVE

Responsibilities Manage a large number of inbound and outbound calls in a timely manner. Follow communication "scripts" when dealing with different issues. Identify customer needs, clarify information, research each issue and offer solutions and/or alternatives. Take advantage of product sales opportunities when they arise. Establish long-lasting relationships and engage customers by going the extra mile Maintain a record of all conversations in our call center database in a comprehensible manner Regularly attend educational seminars to improve knowledge and performance level Meet personal and team qualitative and quantitative objectives. Qualifications and skills Previous experience in a customer service position Track record of exceeding quotas Strong telephone and verbal communication skills, as well as active listening skills Customer orientation and adaptability to different personality types Ability to multi-task, prioritize and manage time effectively High school diploma