CUSTOMER SUCCESS & SOLUTIONS DIRECTOR (ENTERPRISE)

Customer Success & Solutions Director (Enterprise) Location: Remote (Anywhere USA) - No Visa Sponsorship at this time About the Role We are partnering with a high-growth, data-driven technology company that provides advanced market intelligence and analytics to global enterprises. Their platform enables organizations to better understand technology adoption, optimize go-to-market strategies, and drive more predictable revenue outcomes. They are seeking a Senior level Customer Success & Solutions professional to lead strategic enterprise engagements, oversee a high-performing team, and drive measurable customer outcomes across complex global accounts. Key Responsibilities Enterprise Leadership & Governance • Lead Customer Success and Solutions teams supporting large, global enterprise clients • Navigate complex organizational structures and build scalable engagement frameworks • Establish best practices for deploying data-driven solutions across distributed teams Executive Engagement & Value Realization • Partner with senior stakeholders (e.g., CIO, CTO, CFO) to align technical solutions with business objectives • Translate technical capabilities (e.g., APIs, data workflows) into clear financial outcomes such as revenue growth, efficiency gains, and retention • Ensure all customer initiatives are tied to measurable ROI and long-term value Technology Strategy & GTM Enablement • Advise customers on integrating modern data platforms, automation, and AI-driven workflows into their go-to-market operations • Drive adoption of scalable architectures that connect seamlessly with CRM systems and other enterprise tools • Guide customers in optimizing end-to-end GTM processes using data and automation Proof of Value & Team Development • Build and mentor a team of consultative, technically strong customer-facing professionals • Lead execution of proof-of-value initiatives that demonstrate measurable business impact • Elevate the team from feature delivery to strategic value creation Cross-Functional Alignment & Financial Modeling • Partner with Sales, Product, and Customer Success to align on customer outcomes • Develop business value frameworks that quantify the impact of solutions on customer performance • Support strategic account planning and expansion initiatives Success Metrics • Retention & Expansion: Maintain high customer retention and drive account growth through strategic engagement • Time-to-Value: Improve onboarding speed and accelerate realization of customer outcomes • Predictability: Enhance customer health visibility and renewal forecasting accuracy • Executive Engagement: Build trusted advisor relationships across top-tier enterprise accounts Qualifications Experience • 15+ years in enterprise-facing roles such as Customer Success, Solutions Architecture, or Technical Consulting • Proven experience working with large, complex global organizations Business & Technical Acumen • Strong understanding of how technical solutions impact business performance (e.g., revenue, cost, retention) • Ability to communicate complex technical concepts in business terms Technical Expertise • Experience with enterprise platforms, APIs, data integration, and workflow automation • Familiarity with modern go-to-market systems and data-driven sales/marketing processes Leadership & Communication • Exceptional executive presence and storytelling ability • Experience influencing senior stakeholders and leading high-performing teams Education • Bachelor's degree in a technical or related field preferred • Advanced degree (e.g., MBA) or relevant certifications are a plus Why This Role This is an opportunity to join a fast-scaling organization at the intersection of data, AI, and enterprise go-to-market strategy—where you can directly influence how leading companies leverage technology to drive growth.