IT HELPDESK

Responsibilities • Handle PC support and troubleshooting for both software and hardware • Diagnose and resolve simple technical issues on printers, networks and server • Identify and escalate situations requiring urgent attention • Resolve issues through the ticketing system on the first touch whenever possible • Ensure faults are progressed and cleared within agreed Service Level Agreements (SLAs) • Participate in projects when required Requirements • Diploma in Computer Sciences, Information Technology, or a related field preferred • Preferably 1-2 years of experience in an IT Help Desk environment • Excellent problem solving, communication, and interpersonal skills along with patience, a customer-friendly attitude, and the ability to work in a team environment is preferred • Knowledge of computer hardware, software, printer, and basic LAN/WAN troubleshooting, maintenance, and service • Able to handle support via various mode such as phone, email, TeamViewer and etc