IT SUPPORT/DESKTOP SUPPORT

Full Job Description BGC Partners Headquartered in London and New York, BGC Partners (NASDAQ: BGCP) is a leading global brokerage firm providing integrated voice and electronic services to wholesale market participants. We offer a full range of brokerage services across fixed income, rates, foreign exchange, equity derivatives, credit derivatives, futures and structured product markets. Key responsibilities: • Provide IT support to all users in Singapore • Provide support through phone/email/service tickets to the users on desktop and voice issues • Install, test, and troubleshoot dealer board and audio/video telephony hardware • Perform morning system checks to ensure the systems are up-to-standard • Install, upgrade, support, and troubleshoot Windows operating systems, computer hardware (and any other authorized peripheral equipment) and authorized software applications • Perform general preventative maintenance • Assist facility matters whenever and wherever necessary • Raise, update and close all support tickets regularly and promptly • Participate and implement in global projects • Communicate with team members regarding issues, procedures, and documentations Key requirements: • 5+ years of IT Support / Desktop Support experience • In depth knowledge of Windows desktop technologies • In depth knowledge of desktop and laptop hardware • Intermediate knowledge of TCP/IP, DNS and Internetworking Technology • Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) • Knowledge of Voice & Communications and A/V Conferencing technologies • Knowledge of common Market Data applications and services • Fast learning and able to work independently as well as in a team • Good verbal and written communication skills • Able to operate with minimal supervision and maintain professional attitude under stress