CUSTOMER EXPERIENCE COORDINATOR

Key Responsibilities: • Work closely with clients to understand their vision and goals for group events such as destination weddings, family reunions, corporate retreats, and group vacations. • Manage all logistics for group bookings, including accommodation, transportation, excursions, and event planning. • Serve as the main point of contact for clients and attendees, ensuring a seamless experience from initial consultation to the events completion. • Coordinate with vendors, hotels, transportation services, and event planners to ensure all elements align with client expectations. • Handle any changes, cancellations, or challenges, while keeping the group travel event on track. • Provide customized recommendations for destinations, venues, and activities tailored to each groups unique needs. • Track budgets, contracts, and payments to ensure events are executed within budget and timelines. • Maintain excellent communication and relationships with clients, delivering world-class customer service at every step. Qualifications: • Exceptional organizational skills and ability to juggle multiple bookings and timelines simultaneously. • Strong interpersonal and communication skills, with an emphasis on client service. • Experience in managing group bookings for events such as weddings, conferences, and large-scale itineraries. • Ability to problem-solve under pressure and maintain professionalism in high-stress situations. • Proficiency in CRM systems and event management software. • 18 or over and authorized to work in the US, UK, or Australia. Benefits: • Flexible, remote working environment. • Perks and discounts for personal use. • Opportunity to plan and experience group adventures to unique destinations. • Professional development and access to exclusive industry resources. • Training provided.