BILINGUAL CUSTOMER SERVICE ADVISOR (GERMAN + ENGLISH)

Job Title: Bilingual Customer Service Advisor (German + English) Location: Athens, Greece Start Date: 26 December 2025 Are you passionate about helping people and creating exceptional customer experiences? Do you speak fluent German and English? Join our international team in Athens as a Bilingual Customer Service Advisor, supporting global travelers with empathy, precision, and professionalism. Your Role As a Customer Service Advisor , you will: • Respond to customer inquiries via phone and email, ensuring clarity and efficiency. • Properly log and document each interaction in the service database. • Handle complaints and escalations following company guidelines. • Meet Service Level Agreements (SLAs) while maintaining service excellence. • Provide recommendations and troubleshoot issues to enhance overall user experience. Schedule • MonFri: 10:00 AM 6:30 PM • SatSun: 11:00 AM 7:30 PM • Remote option: available only if submitted two weeks before start date and approved. • Full-time: 40 hours per week. Salary & Benefits • Monthly salary: 1,380 × 14 • 14 Salaries per year: (12 monthly + Easter + split Summer/Christmas bonus) • Private Health & Life Insurance • Performance Bonus (based on project evaluation) • 25 paid annual leave days • Monthly 50 meal voucher Contract • Type: Permanent • Hours: 8 hours/day, 5 days/week Relocation Support (for candidates moving to Greece) • Must arrive in Athens 7 days prior to the start date for hiring documents. • On-site work required for first 3 months (unless you already reside in Greece with confirmed internet access). • 3 weeks paid hotel accommodation near the office. • Up to 300 relocation support paid with first salary. • Legal assistance with hiring documentation. Not Included • Flight ticket (reimbursed up to 300 gross with first payment) • Airport pick-up • Transportation from airport to hotel • Real estate agency assistance after the first 3 weeks accommodation