DUTCH SPEAKING CUSTOMER SUPPORT SPECIALIST

Work from Home (Continental Portugal) | Full-time | Start Date: 29 June 2026 Ready to build a career in a fast-paced, international environment? Join a dynamic support team at the heart of the e-commerce experience. This is more than a customer service role—you'll be the key player ensuring seamless online journeys, solving real-time challenges, and delivering exceptional service that truly makes an impact. Your Mission As a Support Specialist, you'll manage the full lifecycle of customer orders while maintaining top-tier service standards. You'll be trusted with sensitive data, collaborate across teams, and solve complex issues with precision and speed. What You'll Do • Manage end-to-end customer interactions (phone, email, chat) related to online orders • Handle delivery tracking, returns, refunds, payment queries, and shipping investigations • Review and process order-related data and business requests • Collaborate with couriers, financial institutions, and internal teams • Ensure strict compliance with PCI & GDPR policies • Analyze and resolve complex cases, escalating when necessary • Contribute to continuous improvement of customer experience and team performance What You Bring We're looking for driven individuals who thrive under pressure and care about the details that matter. • Dutch near native, English proficiency (B2 or higher) – written & spoken • Strong communication and problem-solving skills • High attention to detail and accuracy • Ability to work independently and make decisions confidently • Comfortable handling sensitive/confidential data • KPI-driven mindset with a proactive attitude • Team player who values collaboration and accountability Nice to have: • Experience with SAP or back-office tools • Previous customer support or e-commerce experience Training & Onboarding We set you up for success from day one: • Fully paid training (15–20 working days) • Monday–Friday | 09:00 – 18:00 (incl. holidays) • Training conducted in English • Includes customer management across phone, email & chat • Hands-on learning + independent task execution Working Schedule • 40 hours/week (8h/day + 1h lunch) • Rotational shifts: Monday to Sunday • Operating hours: 07:00 – 00:00 • Flexibility required (including occasional overtime based on volume) What's in It for You • 1,534.82€ gross/month (all-in package) • Meal allowance: 7€/day • Performance bonus • Holiday & Christmas allowances included • 100% Remote work (within continental Portugal) • Career growth opportunities in an international environment Hiring Process • Application Review • Online Language Assessment • Interview with the Client Why This Role Stands Out You won't just answer tickets—you'll own the customer journey, solve meaningful challenges, and grow in a structured, high-performance environment where your impact is visible from day one. Apply now and secure your spot before the next training batch fills up.