FREELANCE QUALITY & TEAM MANAGER (GERMAN SPEAKING)

German Freelance Quality & Team Manager Remote across Europe | Freelance Are you looking for a flexible business model , a strong focus on quality and a long-term freelance collaboration within a dynamic and people-oriented environment? For an international project, we are currently looking for a Freelance Quality & Team Manager to join a high-performing remote team. In this role, you will be responsible for the service quality and professional development of up to 25 freelance customer advisors , providing guidance, coaching and operational leadership. Your responsibilities • Conduct 1:1 coaching sessions and call monitoring to identify strengths and development areas • Ensure consistently high service quality, with a strong focus on customer satisfaction and professional expertise • Analyse individual training needs and coordinate training activities (communication skills, product knowledge, processes) • Deliver online workshops and project onboarding sessions using a variety of training methodologies • Motivate and guide a fully remote team , promoting high quality standards • Act as the first operational point of contact for the team • Identify process improvement opportunities and report performance and results to the Operations Manager What is offered • Freelance collaboration , fully remote across Europe (you can work between 10-90 hours per week, you decide how many). • Responsibility and autonomy from day one • A varied and challenging role with real impact on project success • High level of freedom and opportunity to actively contribute to growth • International, collaborative and performance-driven environment • Involvement in projects related to Future of Work, sustainability and modern work models Requirements • Completed professional training and experience as a Team Leader, Coach or Quality Manager in customer service • Proven experience in leading and motivating remote teams • Fluent German and English (written and spoken) • Strong communication and coaching skills, with a constructive and development-focused approach • High quality standards, structured working style and strong attention to detail • Confidence working in cross-functional and intercultural environments • Professional, self-assured attitude with a collaborative mindset If you are interested in a remote freelance role with responsibility, autonomy and long-term perspective, feel free to contact me for more information. Marco Velenosi Email: marco.velenosi@cbtalents.com Phone / WhatsApp: +39 334 619 6398