IT SUPPORT LEVEL 3 – SQL / TECHNICAL SUPPORT (FRENCH & ENGLISH)

Location: Fully Remote (within Portugal) Administrative Base: Porto – Douro area On-site Requirement: 1 day on-site per quarter Work Model: Remote (Portugal-based) About the Role We are looking for an experienced IT Support Level 3 / Technical Support Specialist to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills, including SQL , and the ability to support users in French and English . Main Responsibilities • Provide advanced technical support and troubleshooting to users • Assist customers via phone, chat, and email in French and English • Diagnose software, system, or configuration issues and propose effective solutions • Work closely with internal technical teams to ensure timely resolution of issues • Document incidents, solutions, and technical procedures • Maintain a high level of professionalism, accuracy, and customer focus Requirements • Fluency in French and English (minimum B2 level) • Proven experience in technical support / IT support (Level 3 preferred) • Knowledge of SQL and technical troubleshooting • Strong analytical and problem-solving skills • Ability to work independently in a remote environment • Availability to attend on-site meetings once per quarter Compensation & Benefits • Meal allowance (monthly card, according to local policy) • Health insurance provided from day one • Fully paid initial and continuous training • Career development and internal mobility opportunities • Access to well-being, language, and professional development programs • Employee recognition initiatives How to Apply Interested candidates should apply or send their CV to alessandra.nepomuceno@cbtalents.com