REMOTE TRAVEL CLIENT EXPERIENCE REPRESENTATIVE

We're a growing remote travel team looking for a client-focused, detail-oriented professional to join us as a Remote Travel Client Experience Representative . In this role you'll support clients from the moment they start planning their trip all the way through post-travel follow-up, handling bookings, answering questions, resolving issues, and making sure every interaction reflects a high standard of service. Everything is done remotely with flexible scheduling. Full training and onboarding are provided from day one. No prior travel industry experience required. Key Responsibilities • Respond to client inquiries via phone, email, and messaging platforms in a timely, professional manner. • Assist clients with travel bookings, itinerary changes, cancellations, and special requests. • Provide accurate information on destinations, travel requirements, and agency policies • Follow up with clients proactively to confirm travel details and overall satisfaction. • Resolve client concerns with professionalism, empathy, and effective problem-solving. • Maintain accurate and up-to-date client and booking records across internal systems. What Were Looking For • Excellent communication and interpersonal skills. • Friendly, professional manner with strong attention to detail. • Comfortable learning and navigating booking platforms and CRM tools. • Self-motivated, organised, and able to work independently. • Confident using computers, email, and online tools. • Previous experience in travel, hospitality, sales, or customer service is beneficial but not essential. Technical Requirements • Laptop or desktop computer. • Reliable broadband internet connection. • Smartphone for communication and updates. • Quiet workspace suitable for client conversations. What We Offer • Fully remote work structure • Flexible scheduling framework • Structured training and ongoing support • Collaborative team environment • Access to industry-related travel benefits