CUSTOMER SERVICE REPRESENTATIVE - GERMAN MARKET (FULLY REMOTE) - E

Were Hiring! Customer Support Representative German & English (Remote) Join one of the worlds leading online travel & booking platforms! Are you fluent in German & English and passionate about helping people explore the world? This is your chance to become the friendly voice supporting travelers worldwide all from the comfort of your home! ️ About the Role As a Customer Support Representative , you will assist customers with their travel-related questions, reservations, account issues, cancellations, refunds, and more. Youll be part of an international team that values empathy, quality, and top-tier service. This is a fantastic opportunity to grow your career in the travel tech industry while working 100% remotely from Greece . What Youll Do • ️Support customers via phone, chat, and email in Dutch & English • Manage bookings, changes, cancellations & refunds • Provide accurate information on services, payments, and policies • Deliver an exceptional customer experience every time • Work collaboratively to resolve more complex case • Meet quality and performance goals What Were Looking For • Fluency in German & English (written & spoken) • EU citizenship or Residence Card with Full Market Access • Strong communication & problem-solving skills • Customer-first mindset and attention to detail • Ability to work in a multicultural, international team • Prior customer support experience = big plus! ️ Work Conditions • Remote within Greece only (no travel/working abroad without approval) • Stable high-speed internet (minimum 25 Mbps) • Schedule: 8 hours per day, 5 days per week with rotations Mon-Sun 10.00 - 19.30 Contract & Compensation • Permanent, full-time contract (40 hours/week) • 1,380 gross x 14 salaries/year • Performance bonus (details to be confirmed) Benefits Package • 14 salaries annually (including Easter + Summer + Christmas bonuses) • Private Health & Life Insurance • 25 days annual leave • 50 monthly meal voucher • Performance bonus opportunities ️ Relocation Support (for candidates abroad) • Up to 300 gross relocation reimbursement • 3 weeks hotel accommodation • Full legal & onboarding assistance • Arrival 7 days before start date required Ready to build your career in the travel industry? Send your CV today and start your journey with a global leader!