CUSTOMER SUPPORT AGENT - FRENCH SPEAKER

We are seeking a dedicated and customer-oriented French-speaking Customer Agent to join our Account Management team in Bucharest. The successful candidate will be responsible for managing and supporting our French-speaking home owners, addressing their inquiries, resolving issues, and ensuring a seamless account management experience. This role requires excellent communication skills, a strong problem-solving mindset, and the ability to work efficiently in a hybrid environment. Key Responsibilities: Home Owner Support: Respond to home owner inquiries via phone, email, and chat in a professional and timely manner. Provide clear and accurate information regarding their property listings, booking processes, and policies. Account Management: Assist home owners with managing their property listings, updating information, and optimizing their profiles. Ensure all transactions and updates are processed accurately and efficiently. Issue Resolution: Handle home owner complaints and resolve issues to ensure satisfaction. Work diligently to find solutions that meet the needs of both the home owner and the company. Documentation: Maintain accurate records of home owner interactions and transactions. Ensure all data is handled confidentially and securely. Collaboration: Work closely with other team members and departments to ensure a high level of service is provided at all times. Participate in team meetings and training sessions. Knowledge Update: Stay updated on company policies, services, and accommodation industry trends. Continuously improve your knowledge to better assist clients. Feedback Management: Collect and relay home owner feedback to improve service quality. Suggest enhancements to current processes and practices based on insights from home owners. Requirements: Language Proficiency: Fluency in French and a good command of English. Education: High school diploma or equivalent; higher education is a plus. Training in customer service or the travel/accommodation industry is highly desirable. Experience: Candidates must have at least 6 months of experience in the customer support/call-center/hotel & service industry. Skills: Communication: Excellent verbal and written communication skills. Ability to convey information clearly and effectively. Interpersonal Skills: Strong ability to build rapport with home owners and handle difficult situations with tact and professionalism. Problem-Solving: Strong problem-solving abilities and attention to detail. Ability to think critically and resolve issues efficiently. Technical Proficiency: Proficiency in using computers, customer service software, and reservation systems. Ability to quickly learn new tools and technologies. Organizational Skills: Strong organizational skills and the ability to manage multiple tasks simultaneously. Attention to detail in every aspect of the job. Adaptability: Ability to adapt to changing policies and procedures. Flexibility to work in a dynamic environment. What We Offer: Competitive Compensation: A competitive salary with additional benefits including meal tickets and private medical insurance. Professional Development: Opportunities for professional growth and development within a dynamic accommodation company. Access to training programs and career advancement opportunities. Supportive Work Environment: A supportive and dynamic work environment where teamwork and collaboration are valued. An opportunity to work with a diverse and inclusive team. Employee Well-being: Private medical insurance to ensure your health and well-being. Access to wellness programs and resources. Interested by this opportunity? Apply now or contact me at claire.sochaczek@cbtalents.com !