DUTCH CLIENT SUCCESS (REMOTE)

Dutch Customer Service Specialist Description Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers. Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness. Customer Service: Deliver high-caliber customer service for their requests including delivery, warranties, and refunds. Sales Support: Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction. Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products. Requirements • Experience in Customer Service preferred but not mandatory • Ability to resolve customer concerns and create a seamless customer experience. • Soft Skills, advanced Active Listening and Engagement • Confident, adaptable and Empathetic • Pleasant and positive attitude • Curious and solution-oriented • A B2 minimum in English • All document to work in Greece as no sponsorship would be provided for this position Benefits • Competitive salary • Multicultural environment • Evolution and relocation possible • Relocation package : 2 weeks hotel accommodation + Flight ticket; airport pickup & real estate agency fee To apply or know more about the position please contact me at m ark.bishay@cbtalents.com