FULLY REMOTE CUSTOMER SUPPORT POSITION - SPAIN

Are you a German speaker looking for FULLY REMOTE position from anywhere in Spain, including the islands? Join our team in a Customer Service position, where you'll professionally address customer inquiries. Enjoy the benefits of Spain rich culture, beautiful landscapes, and vibrant lifestyle. Apply now to be a part of our dynamic team! Responsibilities • Responding promptly to customer inquiries via email or live chat, ensuring clear and professional communication. • Handling and resolving customer complaints with empathy and efficiency, aiming for first-contact resolution. • Providing product and service information to customers, assisting them in making informed purchasing decisions. • Processing orders, forms, applications, and requests accurately and promptly. • Upselling and cross-selling products or services to existing and potential customers, aiming to meet sales targets. • Maintaining detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis. Requirements • Native German • Fluent English • Experience in Customer Service preferred but not mandatory • Ability to resolve customer concerns and create a seamless customer experience. • Soft Skills, advanced Active Listening and Engagement • Confident, adaptable and Empathetic • Pleasant and positive attitude Benefits • Competitive salary package for the Spanish market • Performance bonus • Health insurance • Career growth & development opportunities Relocation package • Flight ticket (500) • Assistance with finding accommodation If you are interested, apply directly or send your CV in English to oliver.ohrenstein@cbtalents.com