REMOTE/ONSITE TRAVEL CUSTOMER SUPPORT (FRENCH & ENGLISH)

Location: Athens, Greece (On-site / Remote options available after initial period) Remote for the candidates already residing in Greece Start Date: 22 May 2026 Contract: Full-time, Permanent (40h/week) About the Role Join a global digital travel and accommodation support environment where you will assist French-speaking customers with bookings, account queries, and service-related requests. This role is ideal for candidates currently based outside Greece who are seeking an international relocation opportunity in a dynamic customer service setting. You will be supporting users of a major global online travel platform known for its booking and accommodation services. Key Responsibilities • Provide customer support via phone, chat, and email in French and English • Assist with booking management, cancellations, and general account inquiries • Deliver high-quality service aligned with company policies and procedures • Resolve customer issues efficiently while maintaining a positive user experience • Work with internal tools and systems to manage requests • Ensure accurate documentation of all customer interactions Requirements • Fluent French (C1/C2 or near-native level) • Good English level (B2+) • Strong communication and problem-solving skills • Ability to work rotating shifts (08:00–24:00, Monday–Sunday) • EU citizenship or valid residence card with full market access • Willingness to relocate to Athens (or already based in Greece) Offer • €1,200 gross monthly salary • 14 salaries per year (12 monthly + Easter + split Summer/Christmas bonus salary) • Performance-based bonus (role-dependent) Benefits • Private health & life insurance • 25 days annual leave • €50 monthly meal voucher • Permanent employment contract • Structured onboarding and training Relocation Package (for candidates moving to Greece) • Up to €300 reimbursement for travel expenses (first payroll payment) • Up to 3 weeks hotel accommodation in Athens near the workplace • Legal and administrative support for hiring documentation • Candidates relocating must arrive in Athens 7 days before start date