REMOTE JUNIOR FRENCH-SPEAKING CUSTOMER SUPPORT REPRESENTATIVE

Key Responsibilities • Handle customer inquiries via phone, email, and chat in a professional and timely manner. • Provide accurate information about products and services while ensuring high levels of customer satisfaction. • Assist customers with troubleshooting, issue resolution, and technical support. • Escalate complex cases to relevant departments as needed. • Maintain accurate records of customer interactions in the CRM system. • Strive to exceed customer expectations and meet performance metrics. Qualifications & Skills • Language Skills: Native or fluent in French; proficient in English (B2 or higher). • Strong communication and problem-solving skills. • A positive and empathetic attitude with a customer-first mindset. • Ability to work well under pressure and handle challenging situations calmly. • Basic computer skills and familiarity with customer service tools is a plus. • No prior experience required – full training will be provided. Why Join Us? • Kickstart your career in a vibrant, multicultural city like Athens. • Gain valuable experience in customer support with opportunities for professional growth. • Competitive salary and benefits package. • On-the-job training and continuous development opportunities. • Work in a supportive and collaborative team environment.