REMOTE ITALIAN SPEAKING CUSTOMER SUPPORT ADVISOR IN PORTUGAL!

Cross Border Talents is looking for Italian speakers to work remotely in a Customer Support Advisor - Technical - Sales position in Portugal! Language Italian (Native) + English (solid B2) Key Responsibilities • Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers. • Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness. • Customer Service: Deliver high-calibre customer service for post-sales requests including delivery, warranties, and refunds. • Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction. • Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience. • Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products. Candidate Profile • Excellent communication skills coupled with empathy and team spirit • Tech-savvy • Previous experience in Customer Service (preferable) • Previous experience in sales is a plus • Availability to work on rotational shifts Benefits • Salary ConditionsBase salary (gross):1050 euros x 14 • Performance bonus (gross): up to 225 • Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract • Schedule: Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)Days Off: Sunday + 1 rotational day • Type of contract: 6 months with the possibility of renewal • Working remotely