REMOTE POLISH SPEAKING CUSTOMER SERVICE REPRESENTATIVE IN GREECE!

Join a Team That Values Empathy, Excellence, and Innovation! Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference. What You will Do • Provide empathetic, accurate, and timely support to the users. • Stay informed about the products and community standards to offer effective solutions. • Make thoughtful decisions while advocating for the community's best interests. • Investigate and resolve user issues, including account support requests and reports of abusive content. • Respond to inquiries with speed, quality, and empathy. • Use your market-specific knowledge to identify scalable improvements in user support. • Analyze data to enhance user experience and improve workflows. • Enforce Terms of Use by monitoring and addressing abuse reports. • Spot trends and escalate complex issues to the global team when necessary. What We are Looking For • Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in Polish (C1-C2) and English (B2). • A proactive attitude with a bias toward doing whats right for the community. • Attention to detail and a results-driven mindset. • Ability to analyze data and identify trends to enhance workflows. • Familiarity with products and community standards (training will be provided). What We Offer Compensation & Benefits • Salary: 1100 EUR gross monthly x 14 per year • Performance bonus: up to 200 EUR per month • Work Schedule: Monday Sunday 09.00 19.00 (8 hours per day, 5 days per week with rotative shifts) • Opportunity to work in an international and supportive environment in Athens. • Continuous training and career development opportunities. • Flexible working conditions and a vibrant workplace culture. • Relocation assistance for candidates outside of Greece. • Options to work remotely.