DUTCH SPEAKING CUSTOMER SERVICE REPRESENTATIVE (EU)

Key Responsibilities • Respond to customer inquiries via phone, email, chat, or social media • Resolve customer complaints and issues in a professional and timely manner • Provide accurate information about products, services, and company policies • Maintain detailed and accurate records of customer interactions • Escalate complex issues to the appropriate department when required • Follow company guidelines, quality standards, and performance metrics • Ensure high levels of customer satisfaction and service quality Requirements • C1 or higher level of Dutch (written and spoken) • B2 or higher level of English (written and spoken) • Strong communication and interpersonal skills • Ability to handle customers with patience and empathy • Basic computer skills and familiarity with CRM systems (preferred) • Good problem-solving and multitasking abilities • Ability to work independently and as part of a team • Flexibility to work in shifts (if required) • Education: High school diploma required (Bachelors degree is a plus) What We Offer • Competitive salary and performance-based bonuses • Paid training and career growth opportunities • Supportive and multicultural work environment • Health insurance and other benefits