CLIENT COORDINATOR (FERTILITY AND SURROGACY, BILINGUAL ENGLISH)

For my client, an agency that offers exceptional surrogacy solutions for future parents and surrogate mothers, we are looking for a Client Coordinator in Mexico . The Client Coordinator we are looking for must have values that support families who dream of having children, demonstrating empathy, commitment, and dedication in every interaction . Objectives and Responsibilities: You will be the main point of contact for our clients, providing empathetic support , clear communication, and personalized assistance to address their needs and concerns. To be successful in this role, we expect you to have: • Previous experience in customer service or call-center operations. • Advanced or bilingual proficiency in English. • Excellent communication skills with a compassionate and empathetic approach. • Ability to handle emergency or high-pressure situations calmly and quickly. • Strong organizational skills and attention to detail. • Knowledge of surrogacy processes is a plus, but not mandatory. To succeed in this role, you must be: • Empathetic and compassionate to provide emotional support to those involved in the surrogacy process. • Exceptionally organized to manage multiple tasks and details, ensuring everything is handled precisely. What will you do? • Once the client is transferred from the sales department, you will start guiding them and explaining each step of the process in Mexico in detail. • Assist the client with hotel bookings, transfers, and all necessary preparations to ensure their arrival in Mexico is flawless. • Maintain clear and effective communication with the client, guiding them through each stage of the surrogacy process and ensuring they understand each step. • Respond to all their questions and offer consultations on legal aspects, ensuring the client is well-informed and at ease. • Ensure that all payments are made on time, guaranteeing that the process progresses smoothly. • Always be available to resolve any concerns and ensure that the client feels supported and satisfied at all times. What we offer: • Location in Mexico City with the flexibility to work remotely. • Competitive salary, determined during the interview based on your experience and skills. • Permanent contract with a 3-month probation period under a service provision contract. • Broad career prospects with possibilities for promotion in a leading international company in the health and surrogacy industry. • Excellent multicultural work environment and much more. If you are ready to make a difference in the lives of families and have the profile we are looking for, we want to meet you! Send your CV to cv@tk-recruitment.com and join the team to make the dreams of many people become parents a reality.