CHIEF PRODUCT OFFICER (CPO)

Role Summary The Chief Product Officer (CPO) leads the end-to-end product strategy, design, and lifecycle management of the organization's insurance portfolio. This role drives innovation, profitability, and customer-centric product development across life, health, and/or property & casualty lines, ensuring alignment with regulatory frameworks and market dynamics. Key Responsibilities 1. Product Strategy & Vision Define and execute the enterprise-wide insurance product strategy Identify market opportunities, customer needs, and competitive positioning Drive innovation across traditional and digital insurance offerings 2. Product Development & Lifecycle Management Oversee design, development, launch, and optimization of insurance products Ensure strong collaboration with underwriting, actuarial, distribution, and technology teams Manage the full product lifecycle (concept launch growth retirement) 3. Pricing & Profitability Partner with actuarial teams on pricing models and assumptions Ensure product profitability, loss ratio targets, and portfolio performance Optimize product mix and segmentation strategies 4. Regulatory & Compliance Ensure all products comply with regulatory requirements and approvals Align with frameworks such as IFRS 17 and local insurance regulations Work closely with legal, compliance, and regulatory bodies 5. Customer & Market Insights Leverage data analytics to understand customer behavior and preferences Drive customer-centric product design and digital experience enhancements Monitor market trends and competitor offerings 6. Distribution & Go-to-Market Collaborate with sales and distribution channels (agency, bancassurance, digital) Define go-to-market strategies and product positioning Support channel enablement and product training 7. Digital & Innovation Lead digital product transformation (embedded insurance, insurtech partnerships) Integrate AI, analytics, and automation into product design and delivery Foster a culture of innovation and agile product development Qualifications & Experience Bachelor's degree in Business, Finance, Actuarial Science, or related field (MBA preferred) 15–20+ years of experience in insurance product management or underwriting Strong understanding of life, health, and/or P&C insurance products Proven track record in product innovation, profitability, and portfolio management Experience working with actuarial, risk, and regulatory frameworks Key Competencies Strategic thinking and product vision Strong commercial and financial acumen Customer-centric mindset Leadership and cross-functional collaboration Innovation and digital transformation capability