TECHNICAL SUPPORT SPECIALIST GERMAN SPEAKER

We are looking for Technical Support Specialist - this is a WFH opportunity As a Customer Service Associate (CSA) - Network Operator, you will play a crucial role in providing outstanding support to customers. You will handle network-related inquiries and issues while leveraging your IT and network knowledge to ensure effective resolution. Key Responsibilities: • Provide high-quality customer support for network-related issues and inquiries. • Manage and resolve network issues, utilizing your IT and network expertise. • Support ticketing processes and ensure timely resolution of customer concerns. • Coordinate with network engineering teams to address customer network needs. • Demonstrate strong customer orientation and multitasking abilities. • Effectively communicate with customers, providing clear and timely updates. • Apply time management skills to prioritize tasks and achieve results. Qualifications: • 1-2 years of experience in a similar role, preferably within telecom or ticketing processes. • Strong background in IT and customer support, with a solid understanding of network knowledge. • CISCO certification is preferred. • Proficiency in network engineering for customer networks. • Excellent customer orientation, multitasking skills, and time management abilities. • Result-oriented with strong communication skills. • Fluent in German and English at a C1 level. Remuneration: • Competitive salary and benefits package. • Opportunities for professional development and growth. • A supportive and dynamic work environment.