CLIENT SUCCESS MANAGERS

Client Success Manager This role requires someone with experience in SaaS businesses who understands different platforms for integration in a conversational capacity and understanding of writing basic AI Prompts. The ideal candidate is a proactive self-starter with excellent communication skills, capable of managing multiple onboardings and ongoing client projects simultaneously. Offer: Php 350-400 per hour Workload: 40 hrs per week Work Set-up: Open to Remote, Hybrid or Office-based applicants Key Responsibilities: • Oversee and execute the client onboarding process, ensuring a seamless transition into our platform. • Act as the primary point of contact during onboarding, guiding clients through setup, best practices, and platform adoption. • Maintain a strong understanding of integrations and third-party platforms relevant to our software to communicate effectively with clients (without requiring technical expertise). • Understand how to use popular LLMs (ChatGPT, Gemini, etc.) and write AI prompts for client communication and problem-solving. • Manage multiple onboardings at the same time, keeping track of progress, documentation, and client needs. • Collaborate with internal teams to ensure client feedback and requirements are properly communicated. • Provide ongoing client support, address questions, and troubleshoot non-technical issues as needed. • Create and maintain onboarding documentation, checklists, and process improvements to enhance the overall client experience. • Stay informed about platform updates and industry trends to better assist clients. Required Skills & Qualifications: • Experience: 2+ years in client onboarding, customer success, or project management within a SaaS company. • Industry Knowledge: Strong understanding of SaaS business models and familiarity with integrations between different platforms. • Language Proficiency: Native or near-native English fluency (both written and verbal). • Detail-oriented: Exceptional ability to track tasks, manage documentation, and oversee client progress. • Multitasking & Organization: Ability to handle multiple client onboardings and support needs simultaneously. • Self-starter: Works independently with minimal supervision and takes initiative to improve processes. • Communication & Professionalism: Strong interpersonal skills, with the ability to build relationships and instill confidence in clients. • Tech-Savvy (Non-Technical): Comfortable discussing integrations and explaining SaaS platform functionalities in a way that is easy for clients to understand. Preferred Qualifications: • Experience working in a fast-paced SaaS environment with multiple client implementations. • Familiarity with CRM, project management, and onboarding tools such as HubSpot, Salesforce, Monday.com, or Asana. • Exposure to common SaaS integrations (e.g., Zapier, API-based connections, marketing automation tools). • Plus: Experience in the legal/law firm space is a huge plus