SERVICE DELIVERY MANAGER (ISP / TELECOMMUNICATIONS) - 06232026 - PTSDM - PW

Key Responsibilities • Manage the end-to-end delivery of broadband, Ethernet, and connectivity orders from receipt through to successful customer handover. • Process and coordinate service orders with telecommunications suppliers and carriers. • Track order progress and ensure timely completion of installations, upgrades, and service activations. • Provide regular updates to customers regarding order status, milestones, and expected delivery timelines. • Liaise with suppliers, internal teams, and customers to resolve order-related issues and maintain service quality. • Maintain accurate records of orders, communications, and service delivery activities within company systems. • Monitor delivery performance and ensure all orders are processed in accordance with agreed service levels. • Support the wider Service Delivery team with administrative and operational tasks as required. Qualifications • Proven experience in a Service Delivery, Provisioning, Order Management, or Operations role within the ISP, Telecommunications, or Connectivity industry . • Strong understanding of broadband, Ethernet, and telecommunications connectivity services . • Experience managing service orders, supplier coordination, and customer communications throughout the delivery lifecycle. • Ability to effectively communicate with customers, suppliers, and internal stakeholders. • Strong organizational skills with the ability to manage multiple orders and priorities simultaneously. • Excellent attention to detail and problem-solving abilities. • Comfortable working as part of an established team in a fast-paced environment. • Proficient in using CRM, ticketing, or service management systems. • Excellent written and verbal English communication skills. • Availability to work close to UK business hours is preferred.