CUSTOMER SUPPORT ASSOCIATE (IT HELPDESK)

Job Description: Telco Helpdesk L1 ( Associate Customer Support) in Brisbane & Melbourne Freshers are Welcome Accepted Visa subclass: 489, 491, 485,190,189, 887, Citizen, PR. Duration: 1 year Fixed Term contract role with leaves Below experience Call center Experience :- >> 0-3 months - 45k + super + shift allowance >> 3- 6 months - 46.5k + super + shift allowance >> 6 month and above - 50k + super + shift allowance Shift timings :- a) 12 pm - 10 pm , b)9am - 6 pm , c) 10pm - 7am (a) a shift finishing after 7.00 pm and at or before midnight (afternoon shift) ; (b) a shift finishing after midnight, and at or before 7.00 am (night shift) ; (c) a night shift which does not rotate with another shift or shifts or day work and which continues for a period of 4 consecutive weeks or longer (permanent night shift) . Client end - Department Largest Telecom Network in Australia Key responsibilities: • Troubleshooting of network related issues and Assist customers to understand, use and resolve issues relating to our products and services • Negotiation skills to Gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders. • Execute a strong negotiation technique and influence confidently to close opportunities • Sell products and services that effectively meet customer needs • Establish good customer relationship to Create a simple and brilliant customer • experience across all our interactions in a multi-media environment • Listening skills to Demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers • Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation. • Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes. • Be naturally inquisitive and resilient with an ability to articulate, listen and communicate • effectively identify customer needs along with providing customers with solutions to solve their concerns. Skills Required: • Excellent Verbal/Written Communication Skills • Comprehension and Understand customer needs • Excellent communication and technical Experience • Good listening skills & keeps the customer at the center • Good Analytical and problem-solving skills • Resolve customer issues with resilience. At the same time negotiate outcomes or solutions that meet the customer needs • Knowledge of MS Office. • Ability to work in a highly collaborative environment Experience 0 - 3 years Shift Timings Working hours – 38 hours per week, plus half an hour break every day Working days – Monday to Sunday (any 2 consecutives off depending upon the roster)Duration: 1 year Fixed Term contract role with leaves Let me know if you have any questions.