CLIENT SERVICES ASSOCIATE

About the Company Our client is a fast-growing Australian mobile car detailing service that is expanding its back-office operations in Sri Lanka. Known for delivering exceptional customer service, the company supports a strong Australian client base and offers a professional, supportive, and internationally focused work environment. About the Role Serve as the first point of contact for Australian clients, delivering a high-quality customer experience while supporting daily operations during Australian business hours. Key Responsibilities • Answer and manage inbound client calls in a professional and timely manner • Act as the first point of contact for Australian customers, ensuring a friendly and confident service experience • Accurately record and update client information and bookings in the system • Coordinate closely with the Australian operations team to support daily business activities Requirements • Freshers are welcome (prior customer service, reception, or call centre experience is an advantage) • Excellent spoken English with a clear and professional accent • Strong communication and interpersonal skills • Ability to work independently and reliably during early-morning shifts • Basic computer literacy and familiarity with call-handling or booking systems Work Schedule 3:00 AM – 12:00 PM (Monday to Friday) Shift aligned with Australian business hours After-hours allowance and transport allowance provided If you are interested, please send your CV to jobs@mindplus.global or apply below.