CUSTOMER SUCCESS OPERATIONS EVALUATOR

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer success / support operations Evaluator Type: Contract Compensation: $80–$120/hour Location: Remote Role Responsibilities • Evaluate AI-generated artifacts against domain-specific quality rubrics. • Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks. • Provide clear, structured written feedback to improve AI outputs. • Collaborate with teams to ensure high-quality deliverables. • Work independently and asynchronously to meet deadlines. Qualifications Must-Have • 5+ years of relevant professional experience in Customer success / support operations . • Native or professional fluency in English . • Highly proficient in Microsoft Office and Google Workspace , especially Slides . Preferred • Advanced degree ( Master's or higher) from a reputable institution. Application Process (Takes 20–30 mins to complete) • Upload resume • AI interview based on your resume • Submit form Resources & Support • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome • For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.