PAYMENT RECONCILIATION MANAGER - ERA EXPERT

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Payment-posting & Reconciliation Manager Type: Contract Compensation: $85/hour Location: Remote Role Responsibilities • Oversee cash posting and payment reconciliation operations, including ERA/835 processing, manual EOB posting, and lockbox reconciliation. • Evaluate AI-generated payment posting outputs , ERA matching recommendations, and reconciliation reports for accuracy and completeness. • Manage electronic and manual payment posting workflows across multiple payers and payment types. • Reconcile posted payments against bank deposits, lockbox reports, and payer remittances to ensure accuracy. • Identify and resolve posting errors, misapplied payments, and unapplied cash. • Monitor cash posting KPIs , including posting accuracy rates, days to post, unapplied cash balances, and reconciliation variance. • Collaborate with billing, A/R, and finance teams to resolve payment discrepancies and ensure timely cash close. • Ensure compliance with internal controls, HIPAA , and audit requirements for cash handling. • Annotate AI outputs and provide structured feedback to support AI training datasets . Qualifications Must-Have • 5+ years of experience in cash posting , payment reconciliation , or revenue cycle operations, with at least 2 years in a management role. • Deep knowledge of ERA/835 electronic remittance processing, EOB interpretation, and lockbox reconciliation. • Strong understanding of payer payment methodologies and remittance adjustment reason codes. • Experience managing high-volume payment posting operations across multiple payers. • Proficiency with billing systems and payment posting platforms ( Epic , Athenahealth , or equivalent). • Exceptional written and verbal English communication skills. • High attention to detail with the ability to identify posting errors and discrepancies in AI-generated payment outputs . Preferred • CRCR , CPC , or CHFP certification. • Experience with automated ERA posting platforms and RPA-driven cash posting solutions . • Background in hospital or physician group cash posting operations with multi-payer complexity. • Familiarity with AI tools and comfort evaluating AI-generated remittance and payment content. • Experience developing cash posting SOPs and internal control frameworks. Application Process (Takes 20–30 mins to complete) • Upload resume • AI interview based on your resume • Submit form Resources & Support • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome • For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.