REMOTE FRENCH CUSTOMER SERVICE - WFH IN PORTUGAL

RESPONSABILITIES: • Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned) • Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels. • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information REQUIREMENTS: • Native or near native level of French • Good level of English (it will be to work in an international company) • Highschool Degree • Microsoft Office Knowledge • Dynamic and Proactive • Good communication skills • Be based in Portugal • Experience with attending customers will be a plus