XTN-71AC415 | JAPANESE-SPEAKING ANNOTATOR & SOFTWARE TESTER

The Japanese-Speaking Annotation & Software Tester is responsible for executing annotation tasks and conducting comprehensive testing across product features to ensure quality and usability for Japanese users. This role focuses on validating in-product language accuracy, user experience, and functionality within Zoom. The role acts as a coordination point between internal teams and stakeholders, ensuring that product outputs meet quality standards while identifying and flagging any linguistic or functional issues. • Work from the comfort of your own home • Comprehensive healthcare benefit for you and your dependents • Mental wellbeing programs for you and your dependents • Competitive time off and vacation policy • Thriving workplace culture centered on caring, diversity, and inclusion Annotation & Quality Validation • Perform annotation tasks following defined guidelines and quality standards. • Ensure consistency and accuracy across annotated datasets. • Conduct quality checks and flag inconsistencies or unclear outputs. • Document findings and feedback to improve overall data quality. Software Testing (Core Responsibility) • Perform functional, linguistic, and user experience testing across features within Zoom. • Validate that Japanese language content is accurate, natural, and contextually appropriate within the product. • Identify and report translation or localization issues (e.g., unnatural phrasing, incorrect tone, cultural mismatch) when encountered during testing. • Execute test cases, regression testing, and exploratory testing across different scenarios. • Log bugs and issues clearly with proper documentation and reproduction steps. • Collaborate with QA, product, and engineering teams to resolve issues efficiently. • Ensure a seamless and high-quality experience for Japanese-speaking users. Project Coordination • Track tasks, timelines, and deliverables using standard tools. • Communicate progress, risks, and blockers to stakeholders. • Collaborate with internal teams to gather context for testing and validation. • Maintain organized documentation of testing results and issues. Process Improvement & Market Insight • Identify gaps in workflows and suggest improvements. • Provide insights on Japanese language usage, tone, and cultural expectations where relevant to product experience. • Support troubleshooting and issue resolution during testing cycles. • Native Japanese speaker with strong, accurate understanding of Japanese culture, communication style, and user expectations. • Strong command of English for communication and reporting. • Minimum 3+ years of experience in software testing, QA, annotation, localization, or related operational roles. • Experience in software testing, QA, or annotation-related work is preferred. • Ability to identify unnatural or incorrect Japanese usage in a product context. • Basic understanding of testing concepts (test cases, bug tracking, regression testing). • Strong attention to detail and problem-solving skills. • Effective communication and stakeholder coordination abilities. • Ability to manage multiple tasks in a fast-paced environment. • Additional relevant knowledge or experience related to the above requirements will be considered an advantage.