XTN-A182248 | RENEWALS REPRESENTATIVE (FRENCH SUPPORT)

We are looking for anRenewal Manager (RM) to join our highly successful EMEA Renewals Team. In this role, you will be responsible for managing renewals from a designated Book of Business (BoB) with the goal of driving high renewal rates (both IQRR* & NRR) • Work from the comfort of your own home • Comprehensive healthcare benefit for you and your dependents • Mental wellbeing programs for you and your dependents • Competitive time off and vacation policy • Thriving workplace culture centered on caring, diversity, and inclusion Renewal Management: • Proactively manage and track your renewals, with a laser focus on increasing both IQRR and NRR • Manage renewal terms, pricing and contract extensions for direct zoom customers as well as with selected zoom channel partners • Demonstrate strong time management skills by effectively prioritizing and navigating a higher Book of Business volume during the quarter, ensuring consistent delivery and performance Customer Engagement: • Proactively reaching out to direct zoom customers as well as working with channel partners, by developing a deep understanding of customer's needs through proactive renewal activities such as 1-1 outreach and renewal reviews • Assist Customers who may be at risk of cancelling by facilitating conversations to mitigate the risk. Leveraging and driving accountability cross functionally to assist with this task • Conduct regular cadence calls with selected channel partners to monitor renewal activity, deliver relevant Zoom updates, and identify potential upsell opportunities • Other operational tasks that are related to the Renewal's team day to day business Forecasting and Reporting: • This is a quota carrying role. You will be expected to forecast weekly, quarterly and quarter + 1 against your BoB. Forecasting will include regular renewal opportunity updates, churn, risks and upsell opportunities. Tracked via our Revenue Operations platform (Clari) • Maintain accurate and up to date records of Customer interactions and renewal progress via our CRM system (Salesforce) • Pro-actively flag accounts at risk and identify the risk reason • 1+ years experience in a SaaS or Cloud company (preferably in renewals, sales or customer success) • Strong collaboration/relational skills, with the ability for cross-functional collaboration • Excellent communication & negotiation skills, with demonstrable track record of quota performance • Must be detail-oriented, organized, ethical, responsible, self-motivated with excellent time management skills • Fluent English & French language required • Ideal candidate will have a self-starter mentality with an abundance of confidence, and pride themselves on having a high say/do ratio • Salesforce CRM, Zuora, ServiceNow, and Tableau experience preferred *In-Quarter Renewal Rate