POLISH-SPEAKING CUSTOMER SUPPORT SPECIALIST

Polish-Speaking Customer Support Specialist – Remote (Lisbon Region) Are you a Polish speaker looking for the flexibility of working from home without losing connection to a thriving international hub? We are seeking enthusiastic, customer-oriented individuals to join our digital support team! This position is a Work From Home (WFH) role open exclusively to candidates residing in the Lisbon area . It offers the perfect balance of a remote lifestyle with the convenience of living close to our local headquarters for community events, equipment updates, and team touchpoints. The Role • Customer Care: Act as the primary point of contact for Polish-speaking customers, answering inquiries via phone, email, and live chat. • Problem Resolution: Assist users with product inquiries, order tracking, billing questions, cancellations, and basic account troubleshooting. • Data Documentation: Accurately log, track, and update customer files and interaction details within the internal CRM platform. • Service Excellence: Maintain a friendly, empathetic, and professional tone to deliver a high-quality customer experience. Working Model & Location • Location: Remote / Work From Home based in the Lisbon area (candidates must live within commuting distance for occasional on-site meetings or training updates). • Equipment: A complete high-tech home office setup (including a laptop, monitor, headset, and secure corporate software) will be fully provided and shipped directly to your home. What We Offer • Salary: Competitive gross monthly package aligned with the Polish speaker market in Portugal. • Hours: 40 hours per week (Full-time). • Training: Comprehensive paid onboarding and system training conducted entirely online. • Relocation Support: * Flight Reimbursement for your move to Portugal (if relocating from abroad). • Company Accommodation options available in the Lisbon region to help you get initially established. • Culture: Access to physical and virtual team-building events, free language courses, and a thriving local expat network. Requirements • Language Skills: Native or Near-Native Polish with a good professional command of English (B2) for training modules and internal systems. • Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal (with active NIF/NISS numbers, or ready to establish them). • Home Setup: A quiet, dedicated workspace with a stable, high-speed fiber internet connection. • Soft Skills: Empathetic, highly organized, patient, and a natural problem-solver. Ready to launch your remote career in the Lisbon region? Apply today with your English CV !