SPANISH SPEAKING PLAYER SUPPORT AGENT - EMAILS ONLY

Player Support Agent with Spanish & English Job Overview We are seeking an enthusiastic, player-focused Player Support Agent fluent in Spanish and English to join a global leader in the Customer Experience (CX) industry in Sofia, Bulgaria. In this role, you will champion the user experience by assisting players with account issues, in-game bugs, and general billing inquiries for iconic competitive titles like League of Legends and Valorant . Operating in a dedicated Email Only back-office setup, you will work alongside a passionate team of gamers to deliver an authentic, player-to-player support experience. Location & Work Mode • City: Sofia • Country: Bulgaria • Work Mode: On-site (Based full-time within a modern, multicultural corporate environment). Your Role & Responsibilities • Assist players with account technicalities, system errors, and localized issues via structured support tickets and digital text queues ( Email Only ). • Adopt an empathetic, case-by-case player approach to maintain a highly supportive and personalized community experience. • Identify emerging technical bugs, patch glitches, or widespread server trends submitted by players and escalate them immediately to development teams. • Collaborate closely with cross-functional internal units to cultivate an authentic gaming culture across all support responses. Your Qualifications • Language Proficiency: Fluency in Spanish paired with a good command of English (written and verbal). • Core Trait: High player empathy—the capability to understand a gamer's perspective, frustration, and passion when troubleshooting an active account issue. • Gaming Background (Strong Advantage): Hands-on experience playing video games; being able to speak the community shorthand, understand competitive formats, and relate to gamer mindsets is a huge plus. • Communication: Strong written communication skills, with a focus on problem-solving and detail-oriented troubleshooting. Shifts & Working Hours • Schedule: Full-time hours operating on a 24/7 rotational shift framework (covering 00:00 to 00:00, Monday to Sunday). Salary, Bonuses & Benefits • Salary Range: €1,250 – €1,450 Gross base per month (plus a welcome bonus of €1,400 – €1,600 ). • Allowances: Included monthly food allowance. • Health Coverage: Premium private health insurance plan provided from day one. • Onboarding: Fully paid specialized gaming support training and structured onboarding. • Environment: Stable employment within a global company featuring clear career development paths and an international, team-oriented workspace. Relocation Support (For Candidates Outside Bulgaria) • Travel Assistance: Coordinated airport pickup and inbound flight reimbursement up to 300 BGN (paid out with your first monthly salary). • Temporary Housing: 21 days of fully covered hotel accommodation in Sofia while transitioning. • Housing Search: Dedicated assistance to help you find and secure a permanent apartment. • Relocation Bonus: A financial relocation bonus of €1,400 – €1,600 distributed across two separate monthly installments.