QA MANAGER

Key purpose: The Quality Assurance Manager will be responsible for executing the strategic direction during the development, deployment, maintenance and monitoring of Quality Assurance; technologies, processes, policies and program enhancements in accordance with best practice and international standards. The QA Manager will also have impeccable communication skills backed by strategic thinking and a strong sense of ownership to assure that quality is sustained from the beginning to end of any engagement assigned. Duties and responsibilities: • Assist in defining and drives the execution of the Quality Assurance Strategy. • Setup and define the Quality regulations for products, services, processes and people orientated solutions within the organisation. • Application of creative and analytical methods to design and enforce quality controls in order to maintain both the organisations and internationally aligned standards. • Enablement of cross-functional Quality Assurance teams across various SBV departments by the use of crowd sourcing • Driving a culture of zero-defect targets in the organisation's Eco-system • Commercial mindset, using finance management skills to drive the onboarding of new services and areas into the quality assurance team. • Conduct quarterly reviews of the test cases to assure relevance to process and industry standard • Continuously communicate with stakeholders to review the post deployment results of tests conducted • Review results and tweak test cases to better align • Automate mundane activities • Use of excellent reporting and verbal skills to regularly engage and cultivate relationships with all stakeholders • Managing and controlling budgets for the Quality Department. • Drive a collaborative approach with vendors and resolver groups to assure timeous feedback and delivery against promised outputs and SLAs • Set the quality standards, control frameworks and scope of the test • Define the technical test cases & output tolerances required to achieve the desired outcomes • Identifies and sets appropriate quality standards and parameters for products. • Apply the resourcing model & time estimates required to complete the end-to-end testing requirement • Ability to define the reporting content for the correct audience combined with the ability to scale the presentation of these reports to the appropriate audience • Functional (Black Box) testing: Deliver 100% front end Test scenario coverage and defect evaluation of solution/product within a defined timeframe. • Non-Functional (White Box) testing: Using knowledge of the inner workings of the solution to expand on test cases and test for known outcomes • Further apply this knowledge to also test for negative expected outcomes thus assuring complete end to end functionality of the product solution per its design • Deliver Security, availability, and performance testing management in accordance to the standards defined. • Policy and Standards review (Technology Policies): All Technology policies to be reviewed and annual reviews done. • Testing Automation: Deliver against plan for automated testing, regression testing and load testing where applicable. • Communicates quality standards and parameters to QA team, product development team, and other business partners • Preparation and execution of audits (Internal and external). • Updating, implementing, and improving Standard Operating Procedures relating to all quality assurance processes and reviewing company policies and procedures for compliance. • Perform annual Quality Management Reviews. • Carry out quality risk assessments and assist with compiling a risk management plan within the Quality team • Security Testing: Work with the Head of Information Security Officer (ISO) to establish a program that is including but not limited to Penetration Testing, Static Code reviews and Policy adherence controls • Establish, embed, and maintain Quality Assurance standards, including continuous improvement of working processes, effective use of organization-wide approaches to goal setting, personal development planning, and motivation for a high performing team • Manage team attendance, shift rotations, time planning & overtime through clear forecasting schedules • Engaging and influencing senior colleagues to make changes/improvements based on the reporting the team is responsible for producing • Passion for questioning data/analysis so that the team is not only delivering quality, actionable output but also developing their storytelling skills • Continuously exploring ways of improving the team's toolkit and output and a proactive mindset • Create an environment conducive to cross-functional skills transfer. • Creates a conducive environment which translates into productivity and high morale within the organisation delivering on key performance areas • Lead and manage the Talent Management Process within ones department • Lead and manage the end-to-end performance management process of employees • Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices • Manage overtime / illegal overtime of ones department through proper planning and staff rotation inclusive of driving the time and attendance system within ones department • Draft and execute training plans in conjunction with the Training Academy • Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction • Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard • Act as a change management architect in periods of change to ensure continuity • Facilitate the necessary presentations, workshops or forums to ensure consistent and accurate communication is given across ones department Qualifications and experience: • 5 Years experience in a Quality Assurance Management Role. • 2 Years experience delivering Quality Assurance automation programmes. • 2 Years experience working in an Agile run project environment. • Proven track record of successful error free deployments. • Degree in Computer Science or equivalent • Technical certification in Testing accreditations preferable (Example: ISO) • Project Management certification (advantageous)