CLIENT SUPPORT SPECIALIST

Accountabilities: • Provide timely, accurate, and professional support to clients via email, chat, and phone, ensuring a high-quality service experience. • Troubleshoot and resolve technical issues related to SaaS platform functionality, escalating complex cases to internal teams when needed. • Manage support tickets effectively, ensuring resolution within defined SLAs and maintaining clear CRM documentation. • Collaborate closely with Customer Success, Product, and Engineering teams to ensure seamless issue resolution and client satisfaction. • Identify recurring client issues and contribute to process improvements, documentation updates, and workflow optimization. • Gather client feedback and communicate insights to internal stakeholders to support continuous product enhancement. Requirements: • 3+ years of experience in customer support, ideally within SaaS, technology, or ad-tech environments. • Strong technical troubleshooting and problem-solving abilities with a structured, analytical approach. • Excellent English communication skills, both written and verbal, with the ability to simplify complex technical topics. • Experience using CRM platforms (e.g., Salesforce or similar tools) for ticketing and customer management. • Ability to work aligned with Eastern Standard Time (EST) hours to support North American clients. • Strong organizational skills with a customer-first mindset and ability to manage multiple priorities. • Preferred: experience supporting North American clients and familiarity with B2B SaaS or ad-tech ecosystems. Benefits: • Remote work flexibility within eligible regions of India • Exposure to international clients and a North American market environment • Opportunity to work in a data-driven SaaS and advertising intelligence ecosystem • Career growth in a fast-scaling, technology-focused support organization • Collaborative, cross-functional work culture with product and engineering teams • Competitive compensation aligned with experience and market standards How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1